Air Product Reviews App & UGC
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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Według oceny
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you
Hi Bellezzawow,
Thank you for your thoughtful feedback! 😊 We’re delighted to hear that your experience with our help center has been positive and that our team was quick, polite, and cooperative in resolving your concerns. It’s wonderful to know this has given you a great start with the app. If you need anything else, we’re here for you!
Best regards,
The Air Reviews Team
I’ve been using the Air Review app to quickly add product reviews to my website, and it’s been a total game-changer! The app is super easy to integrate and saves me so much time. I love how smooth the process is – within minutes, I can get reviews up and running without any hassle. What really stands out, though, is the customer support. Any time I’ve had a question, they’ve been so responsive and helpful. It feels like they really care about their users, which is rare these days.
Hi Smenzar.com,
Thank you for sharing your experience with Air Reviews! 😊 We’re thrilled to hear that the app has been a game-changer for quickly adding product reviews to your website and that the integration process has been so smooth for you. Saving time is always a win! We're especially happy to hear that our customer support has made you feel valued—that’s exactly what we aim for.
If you ever need anything, we’re here for you!
Best regards,
The Air Reviews Team
This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.
Hi Super Gadget Mart,
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that you’re enjoying the app’s easy customizations and helpful customer service. Emily will be delighted to know she resolved your issue quickly. Your recommendation means a lot to us—thank you! If you ever need assistance, we’re always here.
Best regards,
The Air Reviews Team
First time asking a setup question ♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.
Hi Richesse accesorios,
Thank you for your thoughtful feedback! 😊 We’re so glad to hear that the language options made the app user-friendly for you and that Hana provided kind and patient assistance during setup. It’s wonderful to know her support made a big difference. If you need any further help, we’re always here for you!
Best regards,
The Air Reviews Team
I had the pleasure of working with Audrey to set up the review system on my store, and I couldn't be happier with the experience. Audrey was incredibly helpful, patient, and thorough throughout the process. He went above and beyond to make sure everything was set up perfectly and answered all of my questions with great clarity and kindness. His support made the setup process smooth and stress-free. Thank you, Audrey, for your excellent service and professionalism! Highly recommended!
Hi Gadgets NearMe,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Audrey provided such helpful, patient, and thorough support during your review system setup. It’s great to know the process was smooth and stress-free for you. Your recommendation means a lot to us, and we’re always here if you need further assistance!
Best regards,
The Air Reviews Team
The software is very convenient to use, and the customer service Jade is also very responsive and can solve the problem quickly. I recommend everyone to use this software.
Hi lunamercato,
Thank you for your kind feedback! 😊 We’re thrilled to hear you find the app convenient and that Jade provided quick and responsive support. Your recommendation means a lot to us, and we’re here anytime you need assistance!
Best regards,
The Air Reviews Team
Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)
Hi Pioneer Clothing,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear the app has improved your customer experience. Hana will be delighted to know she helped with the integration. Your recommendation means a lot—thank you! If you ever need help, we’re here for you!
Best regards,
The Air Reviews Team
It is a very good app not only that, the service of a live agent expert is very cool. I would like to take her Name _ Tracy who helped me a lot! Thank You Tracy for your extraordinary support, it was a good experience to me.
Hi Znvia,
Thank you for your kind words! 😊 We’re thrilled to hear that you’ve had a great experience with the app and that Tracy provided extraordinary support. We’ll make sure to pass on your appreciation to her. We're here anytime you need assistance!
Best regards,
The Air Reviews Team
Customer care service is outstanding. Agents were very kind, professional and quick to resolve the issue. They make sure that agents are available to respond quickly, so I had the luxury of receiving assistance by Juliana, Raymond, Lydia, and Jasmine. All my questions were answered clearly and very fast, and I also receive the guidance on how to use the app efficiently. I feel comfortable using this application knowing that there are dedicated people ready to provide exceptional service.
Hi BE LOVELY JEWELRY,
Thank you so much for the wonderful feedback! 🌟 We’re thrilled to hear that Juliana, Raymond, Lydia, and Jasmine provided you with such quick and professional assistance. It’s great to know you feel comfortable using the app with our dedicated support team behind you. We’re here for you anytime!
Best regards,
The Air Reviews Team