Air Product Reviews App & UGC

Hi Hera Team,

We're truly sorry for the experience you had with our app and the frustration caused by the situation.

Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.

We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.

We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.

Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.

Best regards,
AirApps Support Team

안녕하세요, Day Ruutin Skincare Cosmetics 스토어 운영자님,

Update 21/3:

Air Product Reviews에서 이제 한국어를 지원하게 되었습니다. 업데이트된 언어 옵션을 여기에서 확인하실 수 있습니다: https://prnt.sc/cc11mrMiyScW

Air Product Reviews를 다시 고려해 주시길 바랍니다. 온보딩 단계를 건너뛴 후, 플랜 선택 화면에서 무료 플랜을 선택 하실 수 있습니다: https://prnt.sc/sc651OxYsiEy

앱을 다시 설치하실 계획이 있으시거나 추가 도움이 필요하시면 언제든 편하게 문의해 주세요. 지원해 드리겠습니다.

AirApps 지원팀의 Liz입니다. Air Product Reviews에 대한 리뷰를 남겨주셔서 진심으로 감사드립니다! 고객님의 소중한 피드백 덕분에 저희는 앱을 더욱 발전시키고 개선할 수 있습니다.

고객님의 의견을 충분히 이해하며, 좋은 소식을 전해드립니다!

곧 한국어 지원이 추가됩니다! 고객님의 요청을 듣고, 현재 저희 팀이 한국어 지원을 위해 작업 중입니다. 곧 더 원활한 경험을 제공해 드릴 수 있을 거예요!

무료 플랜도 제공됩니다! 혹시 설정 과정에서 찾기 어려우셨다면 정말 죄송합니다. 고객님께서 쉽게 접근할 수 있도록 직접 가이드를 제공해 드릴 수 있습니다.
저희는 고객님께서 Air Product Reviews를 다시 한번 사용해 보시길 진심으로 바랍니다! 스토어에 맞게 완벽하게 설정하실 수 있도록 최선을 다해 도와드리겠습니다.

앱을 다시 설치해 보실 의향이 있으신가요? 언제든 편하게 말씀해 주세요!

Best regards,
Liz

Hello Nursing Focus Team,

We sincerely apologize for the inconvenience you faced due to the bugs in the Air Product Reviews app. We understand how frustrating this experience must have been for you, and we take your feedback seriously.

Our team has worked diligently to resolve these issues, and we're committed to ensuring a smooth and reliable experience for you moving forward. If there's anything specific you'd like us to address or if you need any further assistance, please don't hesitate to reach out.

Thank you for giving us the opportunity to improve, and we look forward to providing you with the best possible service.

Best regards,
AirApps Support Team

Dear KarmaLucky Store's Owner,

We genuinely value your feedback and would love the opportunity to understand the issues you faced and address them promptly. Our support team is here to assist you, and it’s important to us that you have a positive experience with our app.

Could you please provide us with more details about the problems you
encountered? Your input will help us improve the app and ensure it meets your needs. Additionally, we are committed to resolving any issues you are experiencing as quickly as possible.

Thank you for your time, and we look forward to hearing from you soon.

Best regards,
AirApps Support Team

Dear 美肤套装坊 Store's Owner,

Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the opportunity to address them.

Could you please let us know if there were any specific problems with the app, such as features or billing concerns, that led to your review? We want to ensure that your experience with our app is as smooth and beneficial as possible.

If your concerns are related to billing, we'd like to clarify how our subscription billing works. The billing system on Shopify automatically initiates charges at the start of each billing cycle to ensure continuous access to our services. Unfortunately, this means that even if the app was canceled slightly after the trial period ended, the charge for the current cycle was still processed.

Thank you for your time, and we look forward to your response.

Best regards,
AirApps Support Team