Air Product Reviews App & UGC
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I ...
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this ...
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and ...
THIS USELESS APP MESSED UP MY THEME! IT KEEPS ADDING 1 START REVIEW RATING TO EVERY NEW PRODUCT I ADDED TO MY STORE! I HAVE UNINSTALL THIS USELESS APP YET EACH TIME I ADD A NEW PRODUCT TO MY STORE IT AUTHOMATICALLY GIVES THE PRODUCT A 1 STAR RATING!!! I HOPE THIS APP CRASH AND I PRAY SHOPIFY KICKS YOUR BUSINESS OUT! GGGRRY!!
Junk software, arbitrary deduction of money
Dear 美肤套装坊 Store's Owner,
Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the ...
bad
Dear KarmaLucky Store's Owner,
We genuinely value your feedback and would love the opportunity to understand the issues you faced and address them promptly. Our support team ...
Muito Ruim, pessimo atendimento, nao e 24 horas! Bugou meu site. Odiei !!!!
We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great ...
Very bad customer service from Juliana!! Something like that... unacceptable!!
When having to duplicate a product for a special promotion or any other reason, it becomes incredibly complex to transfer the existing reviews from the original product page to the duplicated one. Despite reaching out to their customer service team for assistance, I found them to be unhelpful in resolving this issue.
The app doesn't have the ability to translate the reviews into the customer preferred language. If the reviews are in English and a Spanish speaking customer visits the website and choose the Spanish language. The reviews will remain in English. There are plenty of other review apps that allow you to translate it's content or are automatically translated