Air Product Reviews App & UGC
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Instant support. but they changed it so you can only import 250 reviews at a time with csv before having to pay right after I imported 1500 reviews.
Judy was very helpful in giving me the link to write a review on Audrey and Raymond.
I believe I forgot to star rate them I give them five stars
I was assisted by Lydia. It took some time to get the reviews done due to issues that beyond her control.
However, I feel this is a good app to use once the issues are sorted out.
Everything is nice and user-friendly; however, there is a small issue: the "carousel review" mode does not show reviews for each product. In my store, all product reviews are shown everywhere instead of being shown for each product! I hope this issue will be solved quickly because it doesn't help my customers to read specific reviews.
I am using this app to capture reviews and upload reviews from other platform. Basically it's free and you get what you paid for. Uploading reviews in csv doesn't work properly. It either gets stuck in uploading state or just doesn't do anything. It's very amateur app but it serves the purpose for those of us who are looking for free options.
Dear IntegrityHub store team,
Thank you for taking the time to share your feedback on our app. We appreciate your honesty and are glad to hear that the app is serving its purpose for users seeking free options.
We apologize for any inconvenience you've experienced with the CSV uploading feature. Your feedback is valuable, and we'll certainly look into improving this aspect to enhance user experience. If you have any specific details or examples of the issues you encountered, please feel free to share them with us. We are committed to making the necessary improvements.
We understand that, being a free app, there may be limitations, but we aim to continually enhance our offerings. If you have any further suggestions or encounter any issues, please don't hesitate to reach out to our support team. We're here to assist you.
Thank you for choosing our app, and we appreciate your understanding.
Best regards,
AirApps Support Team
Depuis 1 semaine l’application ne s’ouvre plus. C est très désobligeant.
J’ai fait preuve de patience il y a quelques mois suite à un problème ayant obtenu une assistance efficace et rapide, cependant, Il y a trop de problèmes cela me contrarie beaucoup.
1. Application qui ne s’ouvre plus.
2. Plus d’accès à la programmation des mails clients.
3. Mauvais affichage texte sur la boutique.
J’en ai sûrement oublié.
Bonjour Leone,
Merci d'avoir mis à jour votre avis et d'avoir attiré notre attention sur ces problèmes. Nous sommes vraiment désolés pour les désagréments rencontrés.
Nous avons récemment lancé de nouvelles fonctionnalités nécessitant des autorisations supplémentaires, ce qui pourrait être à l'origine du problème que vous rencontrez. Parfois, en raison d'un problème technique de la part, le message demandant la mise à jour de ces autorisations ne s'affiche pas immédiatement, ce qui peut entraîner un écran blanc.
Pour résoudre ce problème, veuillez essayer de vider le cache de votre navigateur et de recharger la page de l'application plusieurs fois. Vous devrez peut-être également accéder à l'application depuis l'admin Shopify > Paramètres > Applications et canaux de vente pour voir le message de mise à jour. Voici quelques captures d'écran utiles : Message de Mise à Jour et Accéder à l'Application. Une fois la mise à jour effectuée, l'application devrait être de nouveau accessible.
Étant donné que vous avez déjà désinstallé l'application, nous espérons que vous envisagerez de la réinstaller afin que notre équipe de support puisse vous aider directement avec tout autre problème.
Si vous avez besoin d'aide pendant ce processus, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.
Cordialement,
L'équipe de support AirApps
unfortunately I had to delete the app as it was importing reviews in the original language and not english however the star widget still appears, can you help please?
UPDATE 3: I managed to fix the issue myself. The maximum number of reviews which can be imported in a single CSV file is 600. In the full month that I was waiting on a solution, no one thought to tell me this and it isn't written anywhere on their Import Reviews page. I had clearly explained that my issue was trying to import 4,000 reviews and that many were not going through. Their response was "our dev team is working on it, just a few more days", and "just a few more", and "just a few more"... this went on for a full month, and I only got updates when reaching out to them (never the other way around). Very unprofessional overall. But the app is decent otherwise, the customer service is great in most situations. Somehow they just epically failed on this particular issue. So, in some situations, you might be on your own to figure out a solution. Might be worth paying for a different app if you don't want to risk it.
UPDATE 2: The same major issue below (unable to import reviews) has still not been fixed. It has been a month since I submitted the issue. Tech support has barely contacted me on this issue, has basically been ignoring me entirely. They were super-helpful with everything until I had a serious issue, and since then it seems they are trying to deliver such poor service that I just "go away". It's very frustrating and has been costing me a great deal of money, delaying my store launch. I have never had a technical issue take this long to resolve, for any product I have ever used.
UPDATE 1: I have had an issue with importing new reviews from CSV and incorrect reviews being stuck (un-deleteable) on my site. Their customer service reps are very kind and helpful but this issue has taken well over one week and still has not been fixed, nor am I clear on what the problem even is or why it is taking so long. This is causing serious delays on my store launch timeline. If they fix this issue soon and with a good outcome, I will increase my star rating.
Abby was very helpful in correcting my issue. Would recommend this app! It seems to be going well so far.