Air Product Reviews App & UGC

Dear 美肤套装坊 Store's Owner,

Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the opportunity to address them.

Could you please let us know if there were any specific problems with the app, such as features or billing concerns, that led to your review? We want to ensure that your experience with our app is as smooth and beneficial as possible.

If your concerns are related to billing, we'd like to clarify how our subscription billing works. The billing system on Shopify automatically initiates charges at the start of each billing cycle to ensure continuous access to our services. Unfortunately, this means that even if the app was canceled slightly after the trial period ended, the charge for the current cycle was still processed.

Thank you for your time, and we look forward to your response.

Best regards,
AirApps Support Team

Hi ASIA MART LLC,

We're so happy to hear that our team was able to guide you through the setup process and help you with any issues you encountered along the way! We strive to make Air product reviews as user-friendly as possible, but we know there's always a learning curve.

Thank you for the kind words and for recommending our app. We appreciate your support! 😊

Hi Hiwommen,

Thanks for sharing your experience! We're glad you're getting started with our app.

It's great that Kevin was able to help you through the installation process. We know setting up product reviews can be tricky at first.

We appreciate your recommendation. Even though you've only been using Air Reviews for about an hour, we're here to support you as you explore more features.

Let us know if you need any more help with your ratings and UGC!

Best,
The Air Reviews Team

Hi زُلف,

Thank you for the kind words about our customer support! We're thrilled Tiana was able to help you with the review box issue. We appreciate your feedback and are glad you're enjoying the app! 👍