AG Product Reviews App & UGC

Merci d’avoir partagé votre retour.

Nous comprenons votre cas d’usage, en particulier pour les boutiques qui vendent des produits uniques ou en quantité limitée et qui retirent les produits une fois épuisés. Dans ce contexte, se baser uniquement sur des avis produits peut effectivement être contraignant, et les avis au niveau de la boutique prennent tout leur sens.

Actuellement, l’application se concentre sur les avis produits. Cependant, nous tenons à vous informer que votre retour a bien été transmis à notre équipe Produit. La fonctionnalité d’avis boutique fait déjà partie de notre roadmap et est en cours de préparation pour le développement, avec une sortie estimée le mois prochain.

Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience. Ce type de retour nous aide à améliorer l’application afin de mieux répondre aux différents modèles de boutiques.

Hello team,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly appreciate you pointing out these issues.

Regarding the app enablement, you’re absolutely right. There was an issue that caused the app to repeatedly prompt merchants to enable it. Our team is investigating this thoroughly and trying to prevent it from happening again.

About previewing reviews, we’d like to clarify that Shopify enforces strict policies around review authenticity, which means we cannot allow merchants to create or publish fake test reviews. That said, to help with design and layout preview, our app does include sample reviews that are shown only for preview purposes and are never published as real customer reviews. You can see an example here: https://capture.avada.io/i/LTgkFwnTo7BM

We also noticed that you didn’t have a chance to contact our support team before leaving this review. Our team is always happy to assist with setup, walkthroughs, and UI guidance, and we often help merchants get everything working smoothly in a short time.

If you’re open to it, we’d really appreciate if you consider reinstalling the app. It would allow us to assist you directly and make sure the app works as expected for your store. We’re committed to improving both the product and the experience for our users.

Best regards,
Air Reviews Team

Hi Smarttan team,

Thank you for taking the time to share such detailed feedback, and we truly appreciate your kind words about our support team.

We’re sorry to hear that Air Product Reviews didn’t fully meet your expectations, especially around multilingual support. We’d like to clarify and address the points you raised:

1. Manual translation for review content
At the moment, review content is translated automatically. Manual translations are not yet supported because this feature is closely tied to review syncing and scalability, particularly for stores with a large number of reviews. That said, your feedback has been shared with our product team, and we’re actively exploring better solutions for this use case.

2. Manual translation for widget interfaces
Manual translation for the widget interface is actually supported. Merchants can switch the store to the target language, edit the widget text fields manually, and then re-sync via the Multi-language feature. We’ve also recently added Estonian and Finnish to better support different markets.

3. Review import file requirements
We apologize for the confusion here. The product ID column is optional. As long as the product handle is provided, the import will work even if the product ID field is left empty. We agree this should be communicated more clearly and are improving our documentation.

We genuinely value feedback like yours as it helps us improve the product. If you’re open to it, we’d be happy to support you further and revisit your setup should you consider reinstalling the app.

Thank you again for sharing your experience.

Best regards,
AirApps Support Team

Hi Hera Team,

We're truly sorry for the experience you had with our app and the frustration caused by the situation.

Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.

We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.

We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.

Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.

Best regards,
AirApps Support Team

안녕하세요, Day Ruutin Skincare Cosmetics 스토어 운영자님,

Update 21/3:

Air Product Reviews에서 이제 한국어를 지원하게 되었습니다. 업데이트된 언어 옵션을 여기에서 확인하실 수 있습니다: https://prnt.sc/cc11mrMiyScW

Air Product Reviews를 다시 고려해 주시길 바랍니다. 온보딩 단계를 건너뛴 후, 플랜 선택 화면에서 무료 플랜을 선택 하실 수 있습니다: https://prnt.sc/sc651OxYsiEy

앱을 다시 설치하실 계획이 있으시거나 추가 도움이 필요하시면 언제든 편하게 문의해 주세요. 지원해 드리겠습니다.

AirApps 지원팀의 Liz입니다. Air Product Reviews에 대한 리뷰를 남겨주셔서 진심으로 감사드립니다! 고객님의 소중한 피드백 덕분에 저희는 앱을 더욱 발전시키고 개선할 수 있습니다.

고객님의 의견을 충분히 이해하며, 좋은 소식을 전해드립니다!

곧 한국어 지원이 추가됩니다! 고객님의 요청을 듣고, 현재 저희 팀이 한국어 지원을 위해 작업 중입니다. 곧 더 원활한 경험을 제공해 드릴 수 있을 거예요!

무료 플랜도 제공됩니다! 혹시 설정 과정에서 찾기 어려우셨다면 정말 죄송합니다. 고객님께서 쉽게 접근할 수 있도록 직접 가이드를 제공해 드릴 수 있습니다.
저희는 고객님께서 Air Product Reviews를 다시 한번 사용해 보시길 진심으로 바랍니다! 스토어에 맞게 완벽하게 설정하실 수 있도록 최선을 다해 도와드리겠습니다.

앱을 다시 설치해 보실 의향이 있으신가요? 언제든 편하게 말씀해 주세요!

Best regards,
Liz