Air Product Reviews App & UGC

Air Product Reviews App & UGC

評價 (5,140)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年3月13日

Review import works great and site integration looks nice, simple and a great free option. Issue is that the app settings and review management menu are terribly unstable, it is difficult to search for or edit more than two or three things before the app stops working and gives errors, then refresh the page and that works about 40% of the time, most of the time it just gets stuck on a loading screen telling you to try refreshing again. Once set up, it seems great! just needs some refinement.

8FOLD EDC
美國
使用應用程式 4個月
編輯時間:2024年10月4日

A big thank you to JADE! I appreciate your help with setting up the Air product review app. Looks great!

I removed a review from a product page because when the product page was deleted, the review lost its associated photograph, leaving only the text. This is a significant issue, and improvements are necessary. In e-commerce, product pages are often taken down when items become unavailable. Nevertheless, it's essential to retain product images with reviews for visual appeal. Without these images, the reviews lose much of their value.

Jewelry Bubble
加拿大
使用應用程式 大約14小時
2024年2月5日

Sunny head a great work

Ezy Store
巴基斯坦
使用應用程式 2個月
編輯時間:2023年7月7日

Very attentive team. We had some trouble transferring the reviews from previous review app, and the team worked with us to solve all the issue eventually, and also helped us to customize the app to fit in our theme.

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Update after using it for a year:

I'm extremely frustrated with this app and considering moving to a paid app now. It's true the team is very attentive to customer service, especially if you want the app to match your theme/style. However, because they helped to customize it for me, the layout and function of the review section have been messed up 3 times without any notice due to their system updates. Each time this happens, I have to spend several hours going back and forth with their team to fix it on my store, which is a total waste of time. You also don't know when the review section will be out of use next time.

In general, if you want a free app that doesn't require customization, then this app is recommended. However, if you're looking for stability and don't want to waste time fixing issues caused by their system updates, it's worth considering a better app.

Ein's Cuteness Lab
美國
使用應用程式 1年多
Air Apps 已回覆 2022年11月14日

Hi,
Thank you so much for taking your time to leave us a review! We greatly appreciate you as our loyal customers.

Our team is working hard to make transition process easy for you and other customers. Please keep in touch for further update!

Best regards,
Air Apps Team

2023年7月30日

It's unfortunate to write a negative review on this app. I had a couple difficulties with it and used their 24 hour chat support system. The customer service is AWFUL! Wasted 3 hours on their chat and they never checked in and I ended up fixing the problem myself. Just wasn't worth to keep the app when the customer service was horrible.

D E C O
美國
使用應用程式 16天
2023年9月25日

Was ok until my reviews disappeared From my home page ...

Any ways to fix ??

SleekAndChicBoutique
美國
使用應用程式 7天
2023年4月15日

I give 10 stars to Esther from the customer service and 2 stars to the app. Esther was very polite and gave me great help today. But the app itself is not working correctly and there are a lot of problems with it. If you don't want to waste your time, better look for an alternative. I installed the app in another shop and couldn't import the csv file from the lооx app because the format doesn't fit. I then installed another app and my file downloaded in one minute. Today in this shop I had a hard time uploading a review from aliexpress. I finally succeeded only because Esther helped me a lot. Thank you so much Esther!

artelyta
義大利
使用應用程式 4天