Air Product Reviews App & UGC

Air Product Reviews App & UGC

Reviews (5,505)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting trust and conversions through authentic user reviews on product pages. It features a user-friendly interface, seamless Shopify integration, and extensive customization options. Key features like the review box, star rating, and carousel are praised for their functionality. The app supports easy review importation and effective moderation tools, with responsive customer support aiding in setup and customization.

January 14, 2024

Where are the reviews? I imported them and nothing.

22 Lions
Croatia
2 days using the app
February 12, 2024

Dishonest support. I asked Hana whether I'll be flagged or banned by Google Merchant if I import a few reviews from Amazon. She said no and I decided to consult a Google Support article and yes it clearly states that you're google merchant account will be suspended if you import from Amazon or AliExpress. Thanks Avada!

XMP//ON
South Africa
About 1 hour using the app
Edited January 4, 2024

We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great support.
I really appreciate that app for two reasons:
1. The app reduces the shared client data to a minimum. Not like the competitors apps who are data kraken.
2. Great and fast support!
Highly recommended.

REDWOOD
Germany
5 months using the app
Edited February 29, 2024

Very bad customer service from Juliana!! Something like that... unacceptable!!

Lymaja Jewelry
Germany
4 months using the app
Edited October 24, 2023

my all old reviews got deleted due to the app bug problem, help me get them back fast

Fashionnsio
India
2 months using the app
October 17, 2023

They did not resolve my issue of the reviews not showing up on the product page and messed up my theme's product page without my permission. This app is not free this will cost you more than regular app and much more headache as you will be losing customers due to this.

Finea
India
About 1 month using the app
July 30, 2023

We've tried importing reviews from different Amazon links, but it never worked. We contacted the support, and they said they were looking into it. We contacted them again after a few days, and they were still looking into it. Now it's been a month, it's still not working and nobody is helping us. We found 2 other apps that import reviews from Amazon without issue. So Unfortunately, we do not recommend this application and the support behind it.

Swollz.
United Kingdom
28 days using the app
Air Apps replied July 31, 2023

Hi,

Thank you so much for taking time to leave us a review. First and foremost, please accept our sincere apologies for the inconvenience and frustration this has caused you. We deeply regret that we have fallen short of your expectations in this instance. Your feedback has been invaluable in helping us identify areas for improvement

We understand the importance of timely and seamless review imports, and we want to assure you that we have been actively working to resolve this issue. Because Amazon tends to change import link IDs regularly, which often disrupts the review import process. This dynamic nature of Amazon's IDs has been a significant challenge for us, causing delays in fixing the problem.

We sent a follow up email with detailed solution. Please kindly check your mailbox for further update.

We would be more than happy to assist you with any other concerns you may have or answer any questions

Best regards,
Air Reviews Team

Edited September 23, 2023

I have been installing this app for more than a week now, but the team running this app is not competent at all. Every time you talk to a different person, every time you have to explain the problem again, they should review their organization. Ps: if you have Gempages you will be in serious trouble with them, I recommend other apps

IUPPIE
Italy
14 days using the app
September 20, 2023

not working

Tizile
Canada
5 days using the app
December 9, 2023

Très fâchée que ce soit pas en français même très insultée.....une entrprise canadienne....???? Doit avoir des applications en français

NOS ZAMIMOS
Canada
About 1 hour using the app
Air Apps replied December 10, 2023

Chère équipe NOS ZAMIMOS,

Nous vous remercions d'avoir pris le temps de partager vos commentaires. Nous nous excusons sincèrement pour tout inconvénient causé. Nous comprenons votre frustration et nous nous engageons à traiter cette question rapidement. Bien que nous nous efforcions de répondre aux préférences linguistiques variées, nous reconnaissons que nos offres actuelles pourraient ne pas entièrement répondre à vos attentes.

Soyez assurés que vos commentaires sont précieux, et nous travaillons activement à améliorer nos services, y compris la fourniture d'applications en français. Nous apprécions votre compréhension et vous remercions de nous avoir fait part de cela.

Si vous avez des points spécifiques que vous souhaitez que nous abordions ou si vous avez d'autres suggestions, n'hésitez pas à nous contacter. Vos contributions nous aident à nous améliorer, et nous sommes là pour garantir une meilleure expérience pour vous.

Cordialement,
L'équipe de support Air Review