Galeri imej pilihan
Aircall membawakan konteks pesanan kepada setiap panggilan. Ejen Suara AI memastikan perkhidmatan pedagang sentiasa tersedia.
Aircall beroperasi di dalam kedai Shopify anda. Sebaik sahaja pelanggan membuat panggilan, pasukan anda melihat nama, pesanan terdahulu dan nombor penjejakan mereka serta-merta. Tiada pertukaran tab dan pelanggan tidak perlu mengulang maklumat mereka. Klik untuk Dail daripada mana-mana kenalan Shopify. Ejen AI mengendalikan status pesanan, pemulangan dan Soalan Lazim selepas waktu operasi, lalu menyediakan ketersediaan sepanjang masa. Ejen Suara menarik data Shopify langsung di pertengahan panggilan, menjawab secara masa nyata dan melog tindakan susulan secara automatik. SOC 2 Jenis II, masa beroperasi 99.95%, sedia digunakan dalam masa beberapa minit.
- Setiap panggilan yang dikendalikan oleh AI dan manusia akan dilog secara automatik di dalam Shopify.
- Selepas waktu operasi, Ejen Pemesejan dan Suara AI mengendalikan status pesanan, pemulangan dan Soalan Lazim
- Papar maklumat pesanan dan pautan penjejakan bungkusan langsung pada panggilan masuk
- Ejen AI menyelesaikan isu "Di manakah pesanan saya?" merentasi suara, SMS dan WhatsApp.
- Dibina pada sistem telefon moden yang dipercayai oleh 24,000+ perniagaan di seluruh dunia.
Mengandungi teks yang diterjemahkan secara automatik
- Popular dengan kedai yang seperti anda
- Berpangkalan di Amerika Syarikat
Bahasa
Inggeris, Sepanyol, Perancisdan Jerman
Aplikasi ini tidak diterjemahkan ke dalam Melayu
Berfungsi dengan
- Gorgias
- Hubspot
- Richpanel
- Salesforce
- Stripe
- Zendesk
Kategori
Pemesejan masa nyata
Respons automatik
Penyesuaian
Penetapan harga
Pilih pelan yang paling sesuai untuk perniagaan anda.
Ejen Suara AI
$100 / bulan
Ciri-ciri
- 38 bahasa dengan suara tersuai
- Soalan Lazim, soalan penerimaan pemanggil tersuai
- Panggilan keluar dan mel suara berdasarkan pencetus
- Papan pemuka prestasi setiap ejen
Percubaan percuma 7 hari
Essentials
$120 / bulan
atau $1,080/tahun dan jimat 25%
Harga untuk keperluan minimum 3 lesen Pengguna. Yuran tambahan mungkin dikenakan untuk negara tertentu termasuk AS dan Kanada
Ciri-ciri
- Transkrip AI
- Ejen Suara AI (tambahan)
- 250+ penyepaduan dan akses API
- Panggilan masuk tanpa had (kecuali panggilan bebas tol)
- IVR, rakaman panggilan dan klik untuk dail
- Hantar dan terima SMS serta MMS
- Telefon perisian untuk desktop, Android, iOS
- Panggilan keluar serentak tanpa had
Percubaan percuma 7 hari
Professional
$210 / bulan
atau $1,800/tahun dan jimat 29%
Harga untuk keperluan minimum 3 lesen Pengguna. Yuran tambahan mungkin dikenakan untuk negara tertentu termasuk AS dan Kanada.
Ciri-ciri
- Semua ciri pelan Essentials, berserta
- Penyepaduan CTI Salesforce
- Penandaan panggilan mandatori, Penghalaan pintar
- Analitis lanjutan dan pemantauan langsung
- Ciri lanjutan yang disokong
- Panggilan semula manual dan automatik
- Pendail Kuasa dan Pelepasan Mel Suara
- Pelan tersuai tersedia dengan lebih banyak ciri
Percubaan percuma 7 hari
Mengandungi teks yang diterjemahkan secara automatik
Semua caj dibilkan dalam USD. Caj berulang dan berteraskan penggunaan dibilkan setiap 30 hari. Lihat semua pilihan penetapan harga
Ulasan (5)
We have been using Aircall for a while now as a dedicated phone solution for our customer service team, and it’s been a great fit for what we need.
The Shopify integration is simple, but honestly that’s one of the things we like about it. When an existing customer calls, their information can be recognized right away, allowing our team to provide a more personalized experience from the start. We can also quickly jump from the call directly into the customer’s Shopify profile when we need to review their information or order history.
Overall, Aircall has made managing phone support much easier for our team and works well alongside the other tools in our stack. Simple & Easy
Needed a dedicated softphone experience as we grew out of Gorgias' in-built functionality.
Spotify integration is light - but to be honest it doesn't need any more for us. If a customer's details are saved in Shopify, their name is listed as the phone rings and we can provide the customer with the personalised touch of calling them by their name. From the call view, we are provided with a link to jump straight to that customer's page in Shopify to create or modify orders.
Works great either as an app on a smartphone or on a desktop computer. I have both installed. I can answer whichever is easiest for me at that point in time.
All calls can be organised in a conversation view along with the SMS parts of the conversation that might have happened back and forth. We are currently setting up WhatsApp.
We have a set up with 3 users where the call handling is perfect for ringing the primary memeber of staff, then the two backup members. However, we desperate to have conversation snoozing and the ability to add an internal note to the conversation view like we had in Gorgias before. Also the ability to automatically delete call recordings after x months! I have to open a support ticket once a month to do this currently.
Tha being said, primary softphone functionality, call recording, transcription and SMS all work great. Can't fault all the foundations everything else is built on.
Switching to Aircall for our Service-Hotline was one of the best decisions we could make. Aircall offers us plenty of usefull features for working more efficiently and to offer our customers a good experience by reaching us through phone. Further the contact and communication with the Aircall team itself has been very pleasant and kind. We are very happy to have made that switch
Sokongan
Sokongan aplikasi disediakan oleh Aircall.
Sumber
Dilancarkan
12 Oktober 2022
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