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Eleve a experiência do cliente com uma solução telefônica moderna para eCommerce
Personalize conversas Chamadas recebidas exibem um cartão no telefone Aircall que contém informações essenciais sobre clientes e pedidos. Os agentes podem obter contexto rapidamente para personalizar conversas, atender chamadas preparados e servir os clientes mais rapidamente. Acesse informações de pedidos em segundos Chamadas recebidas também exibem os pedidos mais recentes do cliente, incluindo o valor, status do pedido e o número de rastreamento com um link para o status do correio. Os agentes podem acessar detalhes de cumprimento com 1 clique
- Exibir informações de contato do cliente do Shopify em chamadas recebidas
- Exibir informações de pedidos e links de rastreamento de pacotes ao vivo em chamadas recebidas
- Clique para discar números de telefone dentro do Shopify para alcançar os clientes mais rapidamente
Contém texto traduzido automaticamente
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- Gorgias
- Zendesk
- Hubspot
- Intercom
- Slack
- Salesforce
Categorias
Preços
Essentials
$40 /mês
ou $360/ano (economia de 25%)
O preço é por usuário. Aplicam-se cobranças adicionais relacionadas à telefonia
- Chamadas ilimitadas dentro dos EUA e Canadá
- Mais de 100 integrações e acesso à API
- Enviar e receber SMS
- Recursos essenciais de telefonia
- Análises básicas
Avaliação gratuita de 7 dias
Professional
$70 /mês
ou $600/ano (economia de 29%)
Plano personalizado disponível com recursos adicionais
- Todos os recursos do Essentials
- Integração com Salesforce
- Monitoramento de chamadas ao vivo
- Chamadas simultâneas ilimitadas
- Gerente de conta dedicado
- Análises avançadas
Avaliação gratuita de 7 dias
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (2)
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0% das avaliações são de 5 estrelas
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0% das avaliações são de 4 estrelas
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0% das avaliações são de 3 estrelas
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0% das avaliações são de 2 estrelas
- 100% das avaliações são de 1 estrelas
This was a terrible experience. They promise the world and cannot even deliver a rock. We only went with them since they were supposed to integrate with our service desk software. Never got to try it since their service never worked after 6 months of service.
Our previous phone company quickly setup our caller ID, so when we called people, our number showed up on their cell phones. After 6 months with Aircall...that still didn't work. It took the previous company about 2 weeks to get it working and they were 20% the price of Aircall.
Then we had to register for text messaging under new rules with Aircall. We submitted multiple tickets and never got it working. They never did it or didn't do it right, but we never got text messaging. After another 3 months of trying, we finally decided to leave.
We moved back to TalkRoute. It may not have as many features, but it works and their customer service is 10x better. We got our number ported back over (which took forever on Aircalls part to move), caller ID added back in, and text messaging setup in about 6 weeks. And they are way less expensive than Aircall. They did in 6 weeks what Aircall couldn't do in 6 months.
Aircall was the biggest waste of time, money, and energy of anything that we've done. We paid $180/month to make about 7 phone calls in 6 months because we kept waiting for things to be corrected. I am disgusted that we stayed for so long, but they kept telling us they were working on it...but nothing ever happened.
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us.
After reaching out to them for support, we received no answer after 5 business days.
We tried to cancel our contract amicably, but Aircall chose to answer with the following:
"We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now."
I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
Atendimento
O atendimento para o app é oferecido por Aircall
Lançado
12 de outubro de 2022
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