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每次通话均附带订单上下文。AI Actions。购物车恢复。 专为商家打造的 AI 通信平台。
Aircall 驻留在您的 Shopify 商店中。在客户致电的瞬间，您的团队即可立即看到他们的姓名、历史订单和跟踪编号。无需切换标签页，也无需让客户重复信息。可以直接在任何 Shopify 联系人页面点击拨号。 在非工作时间，AI 客服会处理订单状态查询、退货以及常见问题解答，实现全天候待命。AI Actions 可在通话中提取实时 Shopify 数据并实时作答，还会自动记录后续跟进事宜。 符合 SOC 2 Type II 标准，正常运行时间达 99.95%，几分钟内即可上线。
- 每次通话均附带客户上下文——在问候之前，即可掌握姓名、订单和跟踪等全部信息
- 在呼入通话中显示订单信息和实时包裹跟踪链接
- 在 Shopify 中点击拨号直接拨打电话号码，更快捷地联系客户
- AI Actions 可将您的 AI 语音客服直接与 Shopify 实时数据相连
- 在非工作时间，AI 消息和语音客服会处理订单状态查询、退货以及常见问题解答
包含自动翻译的文本
语言
英语， 西班牙语， 法语，以及 德语
这款应用未翻译成简体中文
适配以下产品：
- Gorgias
- Hubspot
- Richpanel
- Salesforce
- Stripe
- Zendesk
定价
基础版
$120 /月
或 $1,080/年（可节省 25%）
最少需购买 3 个用户许可证。美国和加拿大等某些国家/地区可能会收取额外费用
特色功能
- AI 文本转录
- AI 语音客服（附加项）
- 250 多种集成和 API 访问权限
- 无限次呼入通话（不含免费电话）
- IVR、通话录音和点击拨号
- 发送和接收短信及彩信
- 适用于桌面设备、Android 和 iOS 的软电话
- 无限次并发呼出通话
7 天免费试用
专业版
$210 /月
或 $1,500/年（可节省 40%）
最少需购买 3 个用户许可证。美国和加拿大等某些国家/地区可能会收取额外费用。
特色功能
- 基础版套餐的所有功能，外加
- Salesforce CTI 集成
- 强制通话标记、智能路由
- 高级分析和实时监控
- 支持高级功能
- 手动和自动回拨
- 自动拨号器和自动语音留言
- 提供包含更多功能的自定义套餐
7 天免费试用
This was a terrible experience. They promise the world and cannot even deliver a rock. We only went with them since they were supposed to integrate with our service desk software. Never got to try it since their service never worked after 6 months of service.
Our previous phone company quickly setup our caller ID, so when we called people, our number showed up on their cell phones. After 6 months with Aircall...that still didn't work. It took the previous company about 2 weeks to get it working and they were 20% the price of Aircall.
Then we had to register for text messaging under new rules with Aircall. We submitted multiple tickets and never got it working. They never did it or didn't do it right, but we never got text messaging. After another 3 months of trying, we finally decided to leave.
We moved back to TalkRoute. It may not have as many features, but it works and their customer service is 10x better. We got our number ported back over (which took forever on Aircalls part to move), caller ID added back in, and text messaging setup in about 6 weeks. And they are way less expensive than Aircall. They did in 6 weeks what Aircall couldn't do in 6 months.
Aircall was the biggest waste of time, money, and energy of anything that we've done. We paid $180/month to make about 7 phone calls in 6 months because we kept waiting for things to be corrected. I am disgusted that we stayed for so long, but they kept telling us they were working on it...but nothing ever happened.
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us.
After reaching out to them for support, we received no answer after 5 business days.
We tried to cancel our contract amicably, but Aircall chose to answer with the following:
"We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now."
I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
支持
应用支持由 Aircall 提供。
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