AiSensy ‑ WhatsApp Marketing

We have a very good experience with Aisensy . There integration with Shopify is very smooth . We use them for all customer interaction and our very satisfied . The our very open to new ideas and make an effort to work on them too

Very straight forward setup and flexible to modify multiple ways. We use already predefined order setup messages and it is helpful.

The overall experience has been extremely disappointing. The so-called “AI Chatbot” is nothing more than a set of rigid, templated responses and cannot genuinely be considered AI-driven. There is no real intelligence or adaptability in the system. Implementation was entirely left to us—we had to configure the workflows on our own by watching a series of videos, and when questions arose, there was no support available to assist us. Messages and inquiries went unanswered. We were explicitly told that a Relationship Manager would be assigned even under a prepaid 3-month plan, but this never happened. This was a clear misrepresentation.

Overall, the software is poorly supported, misleadingly marketed, and not fit for businesses expecting a functional AI solution. Prospective users should proceed with caution before committing time or money to this platform.