AiSensy ‑ WhatsApp Marketing

We’ve been using AiSensy for our business from 5 years and I must say, the experience has been incredible! A big shoutout to Gautam and Priyanshu for their consistent and timely support — they’ve always been just a message away, solving every issue with utmost professionalism and speed.

Thanks to their help, we were able to set up and scale our WhatsApp automation smoothly. If you’re a business looking to engage customers and drive conversions through WhatsApp, I highly recommend AiSensy. Their platform is powerful, and the support team truly cares.

Great work team — keep growing!

I’ve been using this service for the past three months, and honestly, it’s been such a frustrating experience. Here’s what I’ve gone through:

First, it took forever to activate my service. Before payment, I was given all the wrong information, only to find out later that the promised features weren’t even available. When I asked about it, I was told it would take another month because they were still working on it.

For the past two weeks, I’ve been following up via email to get answers, but instead of providing a real solution, they keep asking for my contact number over and over again. Even after giving it to them multiple times, all I get are vague responses with no real progress.

The worst part? Nobody seems to care enough to take responsibility or even give me a call to sort things out. It feels like they’re just stretching the matter without any intention of resolving it.

Honestly, this whole experience has been disappointing. I wouldn’t recommend this service unless they fix their support and start valuing their customers.

They have absolutely faulty system. The messages doesn't gets delivered for multiple reasons. It's a waste of time to integrate their services. Don't waste your money, time and energy. I lost sales and revenue due to their faulty system.

We've been using AiSensy for the past 4-5 months, and it's been working absolutely fine for us. The support from the AiSensy team has been excellent — they're always responsive and helpful. One of the standout features for us is the templates, which are quite user-friendly and efficient for managing communication. I would definitely recommend AiSensy to other users, especially businesses in India looking for a reliable WhatsApp marketing solution.

I installed this app 10 days before but still not able to setup the Abandoned cart message, Order Confirmation Message, Whatsapp Live chat.

i attended twice their english webinar. the presenter not replying to my question in chat and he is continuing to complete the webinar.

so i booked one appointment with calendly today 11.00 am. The gentle man come and simply answered. this setup our chat team will support.

when i contacted chat team on Divya have come after a very long time probably after 10 to 15 minutes. i said to her my problem. but she sent me 3 link how to setup. i said you install the setup through team viewer it will help and we will run our show. because earlier i used ck whatsapp they helped me in setting these messages. it was going well.

Only for advanced chat bot i moved to ai sensy but since after 10 days even a simple messages are not setup.

very hard to setup and find where the menus are. and so many errors are coming there is no proper answer for this.

Finally i ended with this error message "Cannot read properties of undefined (reading '0')" still no one is coming for rescue.

I have no other option than to move to my earlier whatsapp provider.

Thank You.

A.K Zaman
Faritha.com
cell : +919003522687
Madurai, India.
email : justdialuae@gmail.com