AiSensy ‑ WhatsApp Marketing

The overall experience has been extremely disappointing. The so-called “AI Chatbot” is nothing more than a set of rigid, templated responses and cannot genuinely be considered AI-driven. There is no real intelligence or adaptability in the system. Implementation was entirely left to us—we had to configure the workflows on our own by watching a series of videos, and when questions arose, there was no support available to assist us. Messages and inquiries went unanswered. We were explicitly told that a Relationship Manager would be assigned even under a prepaid 3-month plan, but this never happened. This was a clear misrepresentation.

Overall, the software is poorly supported, misleadingly marketed, and not fit for businesses expecting a functional AI solution. Prospective users should proceed with caution before committing time or money to this platform.

WARNING: Worst App - Stay Away!

This is the worst app I've ever used. If you're reading this, please don't make the payment no matter what.

Zero Customer Support: They have absolutely no support. When you raise a ticket, they just send you a video and immediately close your ticket without actually solving your problem.

They Frauded Me ₹8,000: I lost ₹8,000 to them. When I told my 4-5 D2C founder friends about this, they laughed loudly and said, "We also got cheated by them!

Better Alternatives Exist: Just use Interakt or any other platform. Don't waste your money here.

This is Fraud: They are running a fraud operation. If you still trust them after reading this message, consider yourself already trapped.

Don't think "negative reviews happen to everyone" - in this case, EVERYONE is regretting their decision. You're welcome to join the club of regretful customers.

My advice: RUN AWAY!

Our experience with AiSensy has been mixed and, overall, below expectations considering the pricing.

The platform is relatively expensive, and the overall user experience feels complex and unintuitive. During daily usage, we encountered stability issues, such as new chats not auto-refreshing consistently, which can impact response times. Uploading multiple images in a single chat is also unreliable and often requires repeated attempts.

From an e-commerce perspective, the catalog functionality lacks important features. At present, there is no seamless way to place orders directly from WhatsApp and have them automatically created in Shopify, which limits its usefulness for sales-focused teams.

In comparison, other platforms in the market offer end-to-end WhatsApp commerce flows, including automatic Shopify order creation with agent attribution, which is a capability currently missing here.

While the platform has potential, it would benefit from improvements in usability, stability, and commerce-related features to better justify its cost and compete effectively with alternatives.