AiSensy ‑ WhatsApp Marketing

Worst Onboarding Experience Ever – Avoid at All Costs
I had the worst experience with AI Sense. Here’s the reality:

They will onboard you very sweetly at first, without telling you the real key points you need to know upfront. Only after you pay does the drama begin.

You’ll be asked to book a slot for onboarding and making your API live. Sounds organised, right? Wrong. When you join the meeting, there will already be multiple people on the same call. They’ll ask you to share your screen in front of everyone, so your information is visible to strangers — extremely unprofessional.

Even worse, you can end up waiting up to 2 hours for your turn despite booking a slot. What’s the point of booking if it’s just a random queue? For any small query, they push you to another person, and you have to wait all over again. The process is painfully time-consuming, and no one takes ownership of helping you.

They make the onboarding and go-live process a nightmare. You’re better off paying extra to a professional service than wasting time and energy chasing them after payment.

And don’t expect a refund — even if it’s their fault for not explaining the full process before you pay. Their so-called “free trial” is another trap. You only get access to their dashboard (nothing functional), and to do anything, you must take a paid subscription.

Save yourself the stress. Don’t fall for these unprofessional fools.

I paid ₹56,498 for a yearly plan but did not receive the service as required. They are refusing to refund the payment, even though I never started using their services. Beware before taking any service from this company

I would be honest to share feedback to AiSensy just in hope that it will help to improve. It was very painful to setup the system, no help on time. It took more than two weeks to seek support and chasing team. It is highly unstable system to rely on business, many issues, even the app disappears from Shopify, API stops working, chat support disappears and comes back after two days, chat integration disappears from site, you need to spend hours or days to chase support and get clear answer.
The instability of system impacted our launch also, at this point in time I couldn't recommend this platform at all, if there is improvement in their support and platform, I see it might be a promising system.