AiT : Fidélité, avis et e‑mail

Ai trillion was great till they changed their pricing. I’ve literally built a whole store around loyalty pricing and now im forced to pay $75 extra a month for the same features. Tired of the bait and switch with this company. Originally the price was $25/Month with unlimited modules and they changed that down to 3. Now after another pricing change the app is unusable without paying extra to access my account and loyalty information….

vraiment pas top, car tout est relié une façon tout payent alors que cest indiquer gratuit pour des parties de leur app, malheureusement Jai vue rien de gratuit a part le téléchargement de cette app.

I am writing to express my dissatisfaction with the support I have received. After upgrading and subsequently downgrading my plan, I was assured by your team that I would receive a refund. However, I have yet to see this refund processed. I CANCELLED THE PLAN AS WELL BUT IT DOESN'T GET CANCELLED, SUPPORT WILL CONTACT YOU ON MONDAY AND THAN WHAT NOTHING.

This situation, coupled with the lack of follow-up, has left me feeling that the service is unreliable and untrustworthy.

Please address this issue promptly, as it has been an ongoing frustration.

ACABAN DE FACTURARME 133 EUROS DE FACTURAS QUE SE HAN GENERADO AHORA MISMO AL SUSCRIBIRME AL PLAN DE PAGO CON PRUEBA GRATUITA HASTA SEPTIEMBRE DE 2021, Y ME HAN COBRADO HASTA DEL AÑO PASADO CUANDO YO NO LOS CONOCIA, COMO NO CONTESTAN A LOS CORREOS , YA QUE RECLAME LA SEMANA PASADA 19 EUROS QUE NO ME CORRESPONDIA PAGAR PORQUE AUN ESTABA EN EL PLAN GRATIS DE CUANDO INICIAS, SE LO EXIJO TODO POR AQUI , SI NO LO ARREGLAN LA SEMANA QUE VIENE QUITO LOS METODOS DE PAGO, NO ME LO VAN A COBRAR, ME DA IGUAL QUITQR LA TIENDA Y EMPEZAR DE CERO Y LES DENUNCIO POR LO PENAL POR ESTAFA, HE GUARDADADO YA TODAS LAS PRUEBAS DE MI RELACION CON USTEDES, EL PROGRAMA QUE TIENEN, LAS FACTURAS , ETC , ETC. PERO SI LO ARREGLAN ...BORRARE ESTA RESEÑA Y HABLARÉ BIEN DE USTEDES,

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.

This app is not free, nor is there a free plan. This is false advertising. WHen I signed in I was blocked from accessing the free plan and paid plans were offered. If I wanted to sign up for a paid plan I would have clicked on others that actually had the prices laid out.

Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.

They asked me on day ONE to leave a 5 star review for a large discount on their paid plan, that should have been my first red flag. I declined because I hadn't even used the app yet and I was not interested in a paid plan. Months later they charge me $250 out of nowhere and tell me "I authorized this payment". They will not allow you to remove your credit card information or even cancel the plan. I called my bank and got it refunded. It's a complete scam, and did nothing but slow my store down.

This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasn’t charged after I sent all my information showing charges.