Avaliações (492)

Classificação geral
4,7
Número por nível de avaliação
  • 84% das avaliações são de 5 estrelas
  • 8% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 5% das avaliações são de 1 estrelas
Data de edição: 6 de setembro de 2024

I am writing to express my dissatisfaction with the support I have received. After upgrading and subsequently downgrading my plan, I was assured by your team that I would receive a refund. However, I have yet to see this refund processed. I CANCELLED THE PLAN AS WELL BUT IT DOESN'T GET CANCELLED, SUPPORT WILL CONTACT YOU ON MONDAY AND THAN WHAT NOTHING.

This situation, coupled with the lack of follow-up, has left me feeling that the service is unreliable and untrustworthy.

Please address this issue promptly, as it has been an ongoing frustration.

Ecovedawellness
Austrália
21 dias usando o app
5 de fevereiro de 2024

They asked me on day ONE to leave a 5 star review for a large discount on their paid plan, that should have been my first red flag. I declined because I hadn't even used the app yet and I was not interested in a paid plan. Months later they charge me $250 out of nowhere and tell me "I authorized this payment". They will not allow you to remove your credit card information or even cancel the plan. I called my bank and got it refunded. It's a complete scam, and did nothing but slow my store down.

Day and Night Bamboo
Estados Unidos
3 meses usando o app
AiTrillion deixou uma resposta 7 de fevereiro de 2024

Hi - We are sorry about the experience you face with us.
But we have no intention to charge if you are not using the platform. We can check your account and surely refund you if you haven't used the platform.

We do have a dedicated support team and we aim to give the best support for the platform. You can validate it with all our reviews too.

Still, I am sure we will fix the issue you faced. Our team will connect with you shortly and solve this.

Thanks

16 de abril de 2021

ACABAN DE FACTURARME 133 EUROS DE FACTURAS QUE SE HAN GENERADO AHORA MISMO AL SUSCRIBIRME AL PLAN DE PAGO CON PRUEBA GRATUITA HASTA SEPTIEMBRE DE 2021, Y ME HAN COBRADO HASTA DEL AÑO PASADO CUANDO YO NO LOS CONOCIA, COMO NO CONTESTAN A LOS CORREOS , YA QUE RECLAME LA SEMANA PASADA 19 EUROS QUE NO ME CORRESPONDIA PAGAR PORQUE AUN ESTABA EN EL PLAN GRATIS DE CUANDO INICIAS, SE LO EXIJO TODO POR AQUI , SI NO LO ARREGLAN LA SEMANA QUE VIENE QUITO LOS METODOS DE PAGO, NO ME LO VAN A COBRAR, ME DA IGUAL QUITQR LA TIENDA Y EMPEZAR DE CERO Y LES DENUNCIO POR LO PENAL POR ESTAFA, HE GUARDADADO YA TODAS LAS PRUEBAS DE MI RELACION CON USTEDES, EL PROGRAMA QUE TIENEN, LAS FACTURAS , ETC , ETC. PERO SI LO ARREGLAN ...BORRARE ESTA RESEÑA Y HABLARÉ BIEN DE USTEDES,

Genèse magasin vêtements et accessoires pour mariages, événements et saisons
Espanha
10 meses usando o app
AiTrillion deixou uma resposta 18 de abril de 2021

Hola: hemos revisado sus cuentas y ya hemos aprobado el reembolso. Esta factura se cobra correctamente, pero aún así, nuestro equipo aprobó el reembolso completo ya que no ha utilizado la plataforma en este momento.

Por favor, avíseme si necesita alguna otra ayuda y estaremos encantados de ayudarle.

Gracias

29 de abril de 2021

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

Kichri Store
Reino Unido
10 meses usando o app
Data de edição: 8 de fevereiro de 2021

What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.

Melangebox India
Índia
9 meses usando o app
14 de janeiro de 2021

This app is not free, nor is there a free plan. This is false advertising. WHen I signed in I was blocked from accessing the free plan and paid plans were offered. If I wanted to sign up for a paid plan I would have clicked on others that actually had the prices laid out.

SadeChic Boutique
Estados Unidos
9 meses usando o app
AiTrillion deixou uma resposta 14 de janeiro de 2021

Hi SadeChic Boutique,

We do have a free plan and you can access it without upgrading to the paid plan. You will get all features in the free plan which are mentioned here - https://app.aitrillion.com/freeplan

Let us know and we can help you in setting up the free plan.

Thanks
AiTrillion Support

10 de fevereiro de 2024

DO NOT USE THIS APP, PLEASE READ MY REVIEW. I used this app for about a month because of the features they have but after setting up and trying the app I found they are behind on basic email features, the triggers for flows is mediocre, trying to create emails with their builder is not as easy as Klaviyo, my customers received a lot of emails because they triggered multiple flows when then should have been removed from one and move to the next flow, their pop ups are not smart and extra basic because it is only a 1 step pop up where they enter their email and they get a generic success step with discount but you can't customize the success step, their rewards and review features are also basic and the design on the front end is also basic and need more customization features. There are a lot more issues but hopefully you get the point. They have a lot of features but each one of their features are lacking so there's not thing they are good at. What made me the most upset was they agreed to a good price which made me switch but then they only gave me enough emails to only send out one campaign and said I had to pay more to send email campaigns which would get the price closer to what I was paying for with Klaviyo so I went back to Klaviyo. Also when I sent a email campaign my spam and bounce rate went up to 6% when I was at 0% on Klaviyo. You get what you pay for but their app is not even worth the time and money to set up and find out all of their faults with the lack of standard features...there is nothing ai about their app. Thanks for reading and trust me you will thank me later.

Mister SFC
Estados Unidos
2 meses usando o app
AiTrillion deixou uma resposta 11 de fevereiro de 2024

Hi Tom,

Thanks for writing this review.

First, I will clear every reader that this review is the result of non-acceptance of the bargain Mr. Tom is trying with our team. Please check the screenshot on this link - https://prnt.sc/QXtW9J67kF23

Second, Mr. Tom installed our app second time in 6months. If they are not happy with the app, why do they come back to use it again?

Third, We never mentioned that we are Klaviyo or we provide all the features of Klaviyo at 1/3rd of the price which Mr. Tom is demanding.

Fourth, check the screenshot below, how he is trying the app for 10-10 days and exploring our features. After uninstallation, install it again, just to give the review.
Screenshot- https://prnt.sc/pP1bMUrmp3MH

So this review seems to be influenced by the competitors to make our profile worse.

We provided them a very competitive price and he agreed to it after using it for a month, He denied it and said he did not read the pricing & proposal correctly. If anyone needs this proof, I have that in writing too.

We are going to complain about this store to Shopify as this seems to be a competitor-influenced store and get this removed from Shopify.

For any new or old sellers >>> Try to connect with us by Phone or email before being influenced by this review. It's not true.

Thanks

=======

Data de edição: 5 de fevereiro de 2021

Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.

Pack Turtle
Estados Unidos
4 meses usando o app
22 de julho de 2022

This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasn’t charged after I sent all my information showing charges.

Couture Kids Infant and Children’s Boutique
Estados Unidos
3 meses usando o app
AiTrillion deixou uma resposta 22 de julho de 2022

Hi Couture Kids Infant and Children’s Boutique,

Sorry to hear this but our billing team has already approved your refund and we have no intentions to charge sellers if they do not use the app.

I hope this issue is resolved for you and we are happy to connect with you by phone or email to help you in any way we can.

Thanks

1 de junho de 2020

Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
As if.
App has been deleted and will never be trusted

Boutiquemtb
Suécia
2 meses usando o app
AiTrillion deixou uma resposta 8 de junho de 2020

We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.