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1. I did create a pop-up (campaign as they call it). Saved. Published and then on my website was visible only the template!!!
First contact with customer service: no reply just an email with the chat transcription.
2. New try. Create a new pop-up. Saved. Did't saved the changes.
3. Again. Saved and Published. Not visible on the website. Contacted the customer service. No reply, email with chat transcription!!
4. I discover that the pop up that was not visible on the desktop version of my website, was visible as template (so without changes and without meaning) on the mobile version!!!
Should I repeat that I wrote to the customer service and the only answer was an email with the chat transcription?
App deleted.
I hope you have better luck.
Hi there, thanks for your review.
We are very sorry to see you had a negative experience with Aiva. We looked at your profile and noticed a few factors that might be causing the issues you were facing:
- Your homepage URL was blacklisted
- Mobile version of the campaign was turned off
- Advanced builder was accessed but there was no syncing of any design changes across devices
We would be thrilled to help you resolve all your problems if you give Aiva another chance. We always like to get back to users who reach out as soon as possible but we typically ask for up to 24 hours to respond to an issue.
All the best.
Awesome! Like it.
Easy to design and control! Especially like the trigger feature, which gives you almost 100% control of designing.
One more, it's FREE.
Very good app, i will strong recomend. Does the job that it proposes and create beautiull pop ups, go for that!
I wanted to create a simple pop up entry offer on my website and this app was so easy and quick to use! Had it done in about 10 minutes. Highly recommend.
FANTASTIC GREAT APP WORKS GREATLY WOULD RECOMMEND T OTHER USERS PLEASE USE AND IT WILL HELP IN A GREAT WAY
Installed the app, started creating, first looking at an empty screen.....finally OOPS, this is only working on Google Chrome. Pity
Hi,
Thanks for your candid feedback. We packed a lot of cutting-edge features into the Aiva builder and Chrome delivers the optimal campaign creation experience. All pop-ups display perfectly across all browsers and devices. We hope to release cross-browser for the builder compatibility very soon.
Thank you,
Aiva Team
It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)
Oh no, we apologize for your experience.
You can deactivate the campaign directly from your dashboard.
We’d be happy to help with the button problem you were previously facing, but would need you to reinstall the app so we can diagnose the issue.
Thank you for your patience!
The app is easy to use but misleading. It says it's free everywhere until you want to publish the pop-up. I spent half an hour editing and then when I decide to publish it, it says the cost is $19/monthly. It is a costly app and not worth it for the $19. I decided to take the free option since the price doesn't fit our budget and I have to have their logo on my pop-up. You should let your users know that you will be charging $19 before they start working on their pop-up
Thank you for the feedback! As we're working hard to build the most powerful app on the market for free, we have included in the Shopify description that a small logo will be included on your campaign. While other pop up apps limit your number of views, functionality and have branding; we feel that having unlimited views with branding would be a generous free offer. We would appreciate the opportunity to make this work for your store, please reach out to our chat for help!
Does not work! Looked very pleasing and easy to navigate but did not show on website. The app itself also popped a message saying only supports Chrome.
We're sorry to hear you didn't have a great experience with Aiva.
Were you able to reach out to our live support chat? We'll be glad to have someone on our support team help make sure the settings on your campaign are set up to show properly!
While basic customization is available for all browsers, we have packed a lot of cutting-edge features into the Aiva builder and Chrome delivers the optimal advanced customization experience. However, all pop-ups display perfectly to website visitors across all browsers and devices. :)
Thanks,
Aiva Support Team