Recenzje (211)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 83% ocen to oceny z 5 gwiazdkami
  • 9% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 2% ocen to oceny z 2 gwiazdkami
  • 4% ocen to oceny z 1 gwiazdkami
Edytowano 21 grudzień 2019

Occasionally the pop-up would display as expected. Recently launched another campaign and it seems the app isn't reliable. Uninstalling unfortunately

Ultimate Team Gear
Stany Zjednoczone
12 miesięcy korzystania z aplikacji
Bevy Commerce odpowiedział(a) 21 grudzień 2019

Thank you for the review. We’re sorry to hear you didn’t have a great experience with Aiva.

If you reach out to our live chat we’ll be happy to have someone on our support ...

11 sierpień 2019

customer support is very bad, thay take more than 5 days to solve one issue with cooldown timer and doesn't solved yet

RokiStore
Arabia Saudyjska
5 miesięcy korzystania z aplikacji
Edytowano 1 sierpień 2019

Tried using it for several weeks. The MAJOR issue is that the pop up windows are malfunctioning: They often do not close upon clicking the "X" button to close it. This is not something only we noticed internally, but customers contacted us to report the issue. Our web sales plummeted during the time it was up.

Manufaktur Waldhoff
SRA Hongkong (Chiny)
4 miesiące korzystania z aplikacji
28 maj 2021

They either don't have a customer service team or they don't care enough to reply. Have been trying to contact them for past 48 hours. No reply. It's an urgent matter so emailed them. No reply. No chat reply. I'm forced to delete it now. PRO user treated like useless.

Omorfee
Stany Zjednoczone
2 miesiące korzystania z aplikacji
11 luty 2020

1. I did create a pop-up (campaign as they call it). Saved. Published and then on my website was visible only the template!!!
First contact with customer service: no reply just an email with the chat transcription.
2. New try. Create a new pop-up. Saved. Did't saved the changes.
3. Again. Saved and Published. Not visible on the website. Contacted the customer service. No reply, email with chat ...

Montessori Choice
Niemcy
1 dzień korzystania z aplikacji
Bevy Commerce odpowiedział(a) 11 luty 2020

Hi there, thanks for your review.

We are very sorry to see you had a negative experience with Aiva. We looked at your profile and noticed a few factors that might be causing ...

17 maj 2019

Installed the app, started creating, first looking at an empty screen.....finally OOPS, this is only working on Google Chrome. Pity

ekoko-handmade
Wietnam
Około godziny korzystania z aplikacji
Bevy Commerce odpowiedział(a) 17 maj 2019

Hi,

Thanks for your candid feedback. We packed a lot of cutting-edge features into the Aiva builder and Chrome delivers the optimal campaign creation experience. All pop-ups ...

13 maj 2019

It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)

flirties
Wielka Brytania
39 minut korzystania z aplikacji
Bevy Commerce odpowiedział(a) 13 maj 2019

Oh no, we apologize for your experience.

You can deactivate the campaign directly from your dashboard.

We’d be happy to help with the button problem you were previously ...

Edytowano 17 grudzień 2019

Does not work! Looked very pleasing and easy to navigate but did not show on website. The app itself also popped a message saying only supports Chrome.

Learn at Dream Artsy
Wielka Brytania
21 minut korzystania z aplikacji
Bevy Commerce odpowiedział(a) 17 grudzień 2019

We're sorry to hear you didn't have a great experience with Aiva.

Were you able to reach out to our live support chat? We'll be glad to have someone on our support team help ...