App did not work on my venture theme, so I asked for help. They reacted quickly and after granting them collaborator access, I was told it would take them 2 hours to adjust my customized venture theme to the app and that they would have to charge me 50USD for it. I already dealt with a lot of developers so far and nobody ever wanted to charge me 50USD for a free app. Why would I pay 50USD for an app which I couldn't even see in action.Needless to say, I am now using another app called SmartViewer. And it worked right away without them having to touch the code. In Conclusion, I'd rather give the 50USD to these guys!At least I know that their app's working properly on my store.
Thanks for your feedback and sorry that you've faced difficulties, this is not issue from our app because you are using custom theme, this is why we request the custom development service to modify your theme to make our app works with it.