Ako Loyalty Retargeting CRM
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Giving this app to try to convert my visits into actual sales. Will update my review once I get results.
Had some teething problems in the beginning, but Ryan has been very supportive and everything is now resolved.
I have just created the first campaign so too early to tell the results but once the bug issue was resolved it was very quick and straightforward to create,
Thank you for trying our custom retargeting campaigns! We've noticed that you were facing some technical issues from Facebook while using our app. We apologize for the delayed response. Now our technical team has already resolved the issues for you. You can feel free to create a new campaign and retarget your website visitors into customers!
Installed on Friday, had an issue connecting my Facebook Ads account. I messaged support on Friday. It's now Tuesday and I've not heard back. In this day and age, I expect much quicker customer service. The app may well work well, but based solely on the lack of customer support, I have to give 1 star.
We're sorry for replying late. Like we mentioned in the email, there's a technical issue from Facebook system when connecting Facebook accounts. We are now actively communicating and solving the issue with Facebook team. We apologize for any inconvenience this may cause. I appreciate your understanding. Thanks for your feedback.
Great app, it really helps you to setup your marketing. Its really easy to use and integrades perfectly with fb.
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I gave this app a go for a few days and got zero return and only two add to carts. I followed the recommendations and did what the app asked. After the first 36 hours I reached out to customer service to ask if there is a way for me to optimize within the app. Days later they still have not responded. Who knows if they ever will. This is especially infuriating since they advertise a 1 on 1 Facebook consultation. Not only did I not get my 1 on 1 but I couldn't even get a response to my email asking for help. They don't care enough to even respond to customer inquiries.
Thank you for your review, Ian! We're sorry for the delayed responses due to a technical issue in our support system. We've checked your campaigns. You have Prospect Targeting campaign that reached the potential customers that have interests in your products. Also, your Website Visitor Retargeting campaign will start converting those visitors into customers in coming weeks.
We do have a 1-on-1 session for Facebook ads consulting. The information is from our welcome email and we'll send you the follow-up emails as well!
Again, we apologize for any inconvenience it may have caused. We're looking forward to serving you again and helping you troubleshoot your settings. :)
Seems helpful right now.. gonna update this review soon maybe 5 stars or 1 don't know yet. lol
Easy to setup and i found some of the features very helpful, like advanced targeting. Hope the ROI be high enough to upgrade my plan.
Easy to use, straightforward interface. Set it up in 5 min
Simple to set up. Easy to use. Excited to see this in action as FB ad retargeting can be a real challenge,