alby: AI Agent & Chatbot

The Alby app is running in two sites we operate. In both, about 10% of site visitors interact with the tool, and those that interact with the tool have a 10x higher conversion rate. The tool was easy to train, and the Alby team built some custom imports to absorb data unique to our business case. We've tried a lot of AI tools in the last 6 months, but this one has consistently been one of the easiest to deploy with a high value add.

Alby has been fantastic in providing round-the-clock support for customer questions when browsing our site. The data collected is insightful and allows us to get a peek into questions we didn't know our consumers had! Not to mention, the Alby team is so helpful.

I first found this app on another site and thought it was amazing, it suggested the questions i had and showed me the answers quickly!

It was really easy to setup and configure. The few issues I had were solved very quickly by the team and they worked the solutions into the product updates.

I've been A/B testing and the Alby version is up over the non-AI version. However mobile isn't as strong as desktop. The team tells me they are working on mobile improvements and i have no doubt it will improve conversion there as well.