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they gave me my money back after my opinion, after the created landing page didn't work.
Hey folks, Noah here from Replo. I see that you reached out via our customer support this morning and we were able to refund all charges that you ever paid for Replo. Since your billing was through Shopify, you can always uninstall the Replo app to prevent any charges of any kind. I've gone ahead and made sure that your subscription for EarwaxCleanerTool is fully cancelled and refunded.
Sorry you didn't get the experience you expected here, I'm hoping we can win back your support for Replo in the future!
They've improved a lot there is still some bugs here and there but the improvement has been great and we've been happily using it for a year now.
Hey Shanil! Noah here from Replo, sorry that you're not having a good experience here. I looked into our support chat logs and saw that around 18 hours ago, Steve followed up on your support inquiry and sent over some more information about how GA works. I've also followed up internally so we can request some more info about the specific dashboards you're looking at and try to reproduce the issue you're seeing, but we'll need some help from you on the GA side for that.
By the way, you're correct that Replo doesn't have an first-party analytics reporting feature yet, we're working on this right now and tracking it publicly here: https://feedback.replo.app/p/replo-page-analytics-2 - feel free to upvote to be notified of updates.
Hoping we can get this worked out and earn back your trust! I'll follow up on the support thread we've got going as well.
Replo is a very powerful landing page builder, far more advanced than any landing page builder out there.
It's still early stage, but I appreciate that they are always constantly investing back into their features.
The customer support is also very fast and if they can't solve the issue, they are really good at following up.
I'll keep spending more time on it and I hope to come back and update it to 5 stars.
Thank you for your thoughtful feedback and please know you are heard.
We've done a deep dive into your support outcomes and found several possible improvements. This primarily revolves around more empathetic messaging and faster escalation procedures for when things do go wrong.
We appreciate your business and are committed to making sure your support experience continues to improve.