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amazing support from Joseph, literally instant replies to all the questions and issues we asked assistance on.. he's provided solutions and suggestions that were able to fix the issue we had and that has been incredibly helpful !
THE BEST APP IN THE WORLD! wow. everyone needs this in their store, amazing support and customer servcie
I like Replo's features a lot, especially being able to add sections to my Shopify site. I must admit the platform could be faster. If you're looking to create something with a short timeline, I wouldn't recommend replo, every click takes about 5-10 seconds of loading. Me, being a fast worker, find page building in Replo a little frustrating. But again, I love the platform and its features.
[Edit 12/08/2024] Update here! Wanted to let you know that we actually found and fixed the performance issue you were experiencing. It was specifically related to pages which had large amounts of States-based styles, and we were able to implement some improvements here and get the time it takes to make an edit on your page down by about 10x. Don't hesitate to reach out in the future if you see any other issues with Replo, appreciate you raising this and hoping we can win back your support in 2024!
Hey there! Noah here, co-founder at Replo. I believe we chatted briefly via our support chat a few weeks ago, when we helped figure out an issue publishing pages related to the Youtube embed component in Replo.
Definitely didn't realize that you were experiencing slowness - 5-10 seconds is absolutely not acceptable. After seeing this, the team had a look at the store and we were able to confirm that it takes quite a long time to apply updates to the page. We've created an escalated issue internally and our engineering team is going to check it out - we're not sure what exactly the issue is yet, but our working theory is something related to the Boba Nutrition theme.
We'll work it out and get back to you, and hopefully we can win back some folks who also like to work fast. Don't hesitate to reach out via support or email until then - I'm noah@replo.app. Thank you!
Used on other stores, this app is as great as usual. Wish it were a bit cheaper and more integrated with other platforms.
Hey folks, Noah here from Replo - thank you so much for the kind words! Wanted to ask a followup on integrations with other platforms, as to if there are any specific other platforms you're looking to integrate with. https://www.replo.app/integrations has quite a few, but feel free to reach out directly either at noah@replo.app or in our community at replo.app/community, would love to hear more about the types of integrations you're looking for!
This harsh review is for several reasons. Mainly think they are overpriced. They had a product template in beta that was just launched, and to use it you must be on the $250/month tier. That's just greedy! How do you expect a small business to afford that? No software in our stack, for any function of our business is so expensive, and nor should it be! And so much for being "unlimited".
Second, I just tried to cancel the subscription and got an error. I opened a support ticket. Instead of canceling, the reply back was "can you share the error screenshot?" Really?? Someone is trying to stop from being charged again, and instead you ask them to troubleshoot your software issues for you? Address my concerns first!
Third I used their landing page services and they completely dropped the ball. It took a lot of follow up and I finally got a full refund, and that's the only reason this review is 3 stars instead of 1.
Hey folks, Noah here, co-founder at Replo. Sorry for the confusion here. Thank you for the feedback on the pricing for product templates, really appreciate that - we're going to continue to think about how to enable smaller brands in the future, agreed that 250 a month can be a big sticking point there. Also wanted to apologize about the experience you had cancelling the subscription - I verified that we've now refunded all charges from everything (including the partnership service you mentioned where the ball got dropped).
Also followed up with our support team since there was some miscommunication there - completely agree that in that scenario the thing to do is ensure the plan is cancelled first and worry about software errors later. For some additional transparency, we identified that this was an issue due to a billing plan that had originally been set up through the partnership service offer and we've added more documentation on this for the support team, so hopefully shouldn't happen again!
Appreciate that Replo didn't work out well for you and hoping we can win back your support in the future. Don't hesitate to reach out directly at noah@replo.app if you have any more feedback!
This is the best tool for any marketing team. You also save time and money on development work. It's very easy to use (I'm not a developer or designer) and I was able to create a landing page over the weekend. The Replo team is very responsive, highly recommend!
Easily the best web builder app out there. The interface is clean, easy to understand without having to spend so much time learning how to use it. You can get started immediately with their extensive library of templates. While you don't need a developer, you do have a leg up if you know some basic HTML/CSS foundations. We ended up choosing Replo and cancelling all other web builder apps because of the flexibility in design, works with subscription products, and their support team is extremely responsive and helpful. My favorite feature is the ability to inject sections to existing Shopify pages seamlessly. I'm excited to see new features from Replo as they grow.
Best page builder out there. Really allows marketers to do a lot more rather than having to outsource everything to a dev team. Paid traffic has converted really nicely on Replo pages and I haven't noticed any issues. Yuxin & Team are awesome support if you have questions, feature requests or anything else!
Thank you for the review!
So glad to hear that Replo has empowered your marketing team with the tools they need to be succesful. Really happy to hear about your increased conversions as well.
I'll pass along your comments to Yuxin and the rest of the Replo team :)
Kalen | Senior Customer Success Manager
Wow, Replo has been a game-changer! Super simple to use and it's got everything you need for designing pages. And the customer service? Fantastic. Collins from their team is a real superstar - always ready to help out. So happy I found Replo!
My main criticism of this app is that it is super frustrating to use and not user friendly. Like any other design tool out there (illustrator, photoshop, XD, Figma, Canva...etc), you should be able to make adjustments to text box sizes, shapes, adjust image placement within a frame etc on the artboard itself. I used this app for 3 days, read the how-to blog, reached out to chat and email support and couldn't find the answers to my questions. I am well versed in many design tools and never had this experience before where I found it impossible to make simple adjustments to my artwork. Another thing is that there are standards across editing softwares with respect to the symbols of editing tools and how they communicate what each functions as. I feel like this app tried to be unique with theirs but they should honestly stick to the standard. They make unnecessary work for the user to spend extra time learning the software. Design tools need to be intuitive, and if a user has to spend so much time to figure out how to make extremely basic adjustments, then you haven't designed your tool thoughtfully.
Hi There! Thank you for taking the time to review us and also to give us a shot. We hear your concerns on the usability and we're committed to making this better. Their are technical and design challenges associated with flirting the lines between a webpage building tool and a design tool but we're certainly hoping to be both. We'll reach out directly to see if we can't push our design system in a way that makes sense to you.