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Works very well and the customer support is excellent! Very fast response time with in app chat feature
Slow support. I'm talking 30 minute wait times only for them to send a link you can find on the first google search that never actually solves your issue. Considering I pay 3k a year for it... unenthused about this.
Product Pages lack some really simple features you would think are essential to any product page. Wont show out of stock colors or sizes? How is that not an option lol. Users have to make a selection then only find out its not available once they try to buy it.
Poor documentation and unintuitive design for such an expensive page builder.
Hey folks, Noah here from Replo. Thank you so much for bringing this to our attention!
Firstly, it seems like there was a miscommunication about the out-of-stock colors and sizes in Replo product components. Replo absolutely does support this functionality: https://support.replo.app/hc/en-us/articles/22686635008269-Options-Components is our documentation page which details it, and I added https://www.loom.com/share/51bb21a143ee43be8e2c797b7e7e44da?sid=9ba1ce85-8b7d-4f46-bb19-260865be44be which has a video walk-through as well. The particular person on our support team wasn't aware of this technique, so we're revamping our internal docs to make sure this won't happen again.
Secondly, I went ahead and looked through our support team's logs related to your account and I do see that a few times we didn't get back to you in as timeline manner as we could have (I saw at least once where you were waiting for 20 or 30 minutes which is absolutely not what we're aiming for). Going to sync up with our support team about this and make sure it doesn't happen again - feel free to reach out directly at noah@replo.app if you have any more feedback on the support response.
I'll shoot you an email as well, but hoping we can win back your support for Replo over the long term. Please feel free to reach out with any other feedback, we really do take it to heart!
The app is awesome and the support team is amazing! I've been developing my own website and the chat support has been able to answer all my questions even when I'm struggling to explain the problem! Thank you to Shahar Yar and the other team members for their assistance!
Replo is a very powerful landing page builder, far more advanced than any landing page builder out there.
It's still early stage, but I appreciate that they are always constantly investing back into their features.
The customer support is also very fast and if they can't solve the issue, they are really good at following up.
I'll keep spending more time on it and I hope to come back and update it to 5 stars.
Thank you for your thoughtful feedback and please know you are heard.
We've done a deep dive into your support outcomes and found several possible improvements. This primarily revolves around more empathetic messaging and faster escalation procedures for when things do go wrong.
We appreciate your business and are committed to making sure your support experience continues to improve.
Shahar and Collins have provided 11/10 service during the whole process when building and fixing bugs with the pages, they have gone on and beyond spending 5-10hours per day helping fix things.. truly the best suppot team ever , they going on and beyond for their customers truly.. without their support i would literally be still stuck at 0.
Amazing product and amazing support. Have been looking for a Page builder similar to Webflow but inside of Shopify - works wonders.
Our team began using Replo recently. While we have little experience with the product itself (for the time being), we must say that the customer's service is stellar. Any questions are answered promptly and thoroughly, with enough direction for beginners to grasp and follow with ease. We are thoroughly impressed by the quality of customer support at Replo.
A great app that let's you build quick iterations either as a whole page template or on a per component basis. Great for testing ideas quickly!
Lots of integrations (Junip, 460, Rebuy, Shoplift etc.) means fewer blockers to getting things live.
What makes them 5 stars is their live chat support there to help you along the way!
Like all page builders if you want your own pre-existing components in the Replo admin you'll need to rebuild them within the platform.
J'utilisais Elementor sur WordPress et je suis bluffée par Replo.
Très pratique, intuitif. J'ai pu créer ma Landing Page facilement en partant d'un template et en l'adaptant.
Service support hyper réactif !
Je recommande fortement.
Such a great product.
Both Hamza and Ahmed in technical support have been top class throughout which is refreshing to see.