The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Thread Count Fabrics
I was a little nervous after reading some of the recent negative reviews about poor customer service but I had no problems. Kimberly helped me fix a problem I had after I changed some products.
Edit:She has also added a send now feature that we requested for products that we restock with lower inventory that didn't trigger the automatic notification. Very Helpful, Thanks!
Thank you for your review! We have made some customer service changes to better serve our clients. We are glad you chose us and look forward to helping you in the future if any issues arise.
Between The Hedges Shop
Love this app! It helps me keep track of which products buyers are demanding to be restocked the most.
The support staff is great and has always answered any questions I have had promptly. They go out of their way to help you customize the app exactly to your preferences!
ＤＯＮＮ É Ｅ ᴾᴬᴿ ＤＩＥＵ ™
customer service 0 no response whatsoever waited for two weeks for them to respond and help us with installation process but pointless after dozens of emails we've sent. I gave up and uninstalled the app.
Thank you for your review, we are sorry that customer service did not reply to you in a timely manner. We have made changes to our customer service and hope you will give us a go in the future.
LISSA the Shop
Non-existent support. The app worked fine for many months, but when we moved to a new theme, auto-install did not work. Contacted support 4x over period of three weeks with request for help with reinstallation, no answer whatsoever. Now have to move to different app and lose all existing sign-ups. WASTE OF TIME AND MONEY -- AVOID.
Thank you for your review. We apologize that, like dinosaurs, our customer service was non-existent. However, unlike dinosaurs, we have made changes to our customer service to better serve our customers and truly hope you will go with us in the future.
Seriously bad support - removed app had been using for months but they didn't even bother providing support.
Thank you for voicing your concerns. We truly apologize for the low down, no good, awful, horrible support our customer service gave you, or lack of. However, we have made changes in that department to better assist our customers and hope you will try us again in the future.
Great app for automatically sending notifications for customers who sign up for out of stock - eliminates need for an additional workflow. Thanks folks!
Bitters & Bottles
Love this app! We've generated so many additional sales with this app. Now there's no need to remember to reach out to customers when you restock a high demand item!
Horse Creek Boutique
I just wanted this on a few products, but it applied it to all my out of stocks and there was no way to uncheck all. Had to manually go take off each product one at a time. The setup was not easy. Feel like I wasted time trying to get this to work. Uninstalled.
My Event Decor
Alert Me! need to install their own alert to answer new customer requests for help with installation.
I installed this 8 May and as of 14 May have had no response to my request to get this to work properly. So it's been uninstalled as I have only one week to try this before the $5/month kicks in.
Update: So I now got an email telling me "our response to your original email never got to you because no email address was provided when you used our contact form."
Really? If you click on their Get Support button, it shows your email address at the bottom of the popup. And any proper website Contact Us form has the email as a compulsory field.
Disorganised to say the least.
Test Development Store 2
Nothing but good things all around. App functions just like it should and their support is not only quick, but extremely knowledgeable and polite. Would 100% recommend this app to anyone looking for a painless and elegant solution.