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No support at all!!
Took the app off our store since we longer use it- it is still embedded in the backend causing search issues for our customers.
Thank you for your feedback. We're sorry to hear about the issues you're having. Our support team has reached out to you to see where we can help.
Installed app, authenticated to algolia, it asks me to select application to create credentials and 'get started'. Loading spinner just spins and never completes, so I can't even do the basic configuration.
Email Algolia support, get a response 30 minutes later saying because i am on a 'free' plan, I don't get any technical support.
So long story short, can't get the basic app configured, 0 ...
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience. Our team has reached out to you via email to offer our assistance. When you ...
Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.
Thank you for your feedback. We're sorry to hear about the setup issues and appreciate your patience. Our support team has reached out to you to see where we can help.
We've ...
Let me save everyone some time, money, and frustration and give you a summary of what to expect with this app.
The app itself works pretty good, but the company behind it is extremely suspect.
For the past 9 months we have had this app in place with their premium/unlimited plan. It cost us $65 per month every month like clockwork. Starting in August-September, all of the sudden our bill went up ...
If I could give Algolia 0 stars I would - THE WORST APP, THE WORST ORGANIZATION, DO NOT USE ALGOLIA!!!!! THEY OFFER ZERO SUPPORT - ONCE YOU ARE SIGNED UP YOU ARE ON YOUR OWN. TERRIBLE
Unfortunately we were recommended this app by an old supplier and told it was easy to install and outside of the monthly fee it would not cost too much to configure. Upon installation this was in fact not true and we were quoted thousands of pounds to install the app. We then approached the app provider for help and to discuss the issues we were having. The app provider was less than helpful. We ...
Not a lot of helt getting started. I think it is quite complicated, so you need specialist to set everything up!
It is very difficult to set up and use. You need an IT expert to be able to use this application.
I've spent days trying to find a way to use it, but it doesn't work.
The support team responds very slowly.