Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 89 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
22. maj 2020

I imported a product to my store but after a couple hours the variants decrease from 90 to 50. I asked for help and they tried to help (which I was grateful for) but didn't solve the problem. I then asked for help again and they said they would bring me to their solutions team and I have been waiting ever since. Losing a lot of sales

Armor iCases
Canada
6 dage bruger appen
FireApps svarede 24. maj 2020

Hello Benjamin,

Here's Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

Regarding your concern, we actually forwarded it to our Development team, and they are working on it that may cause a delay to you.

We really appreciate your patience, and since we are having an active live chat, please help to reply on it to me.

Thank you for your understanding.

Regards,
Raymond

8. oktober 2018

I had fallen in love with app of what it says it does, but it hasn't done it. I have tried several times, in vain.
It hasn't imported anything!

BigShot Offers
USA
7 dage bruger appen
Redigeret 30. august 2020

Have reported multiple issues which are still not fixed.

Examples:- total revenue numbers are not an accurate reflection, there is still manual intervention involved, it doesn't show shipping method/cost in Aliexpress).

Unfortunately this does not compare with Oberlo and is definitely not worth the price.

Our Baby Nursery
Australien
6 dage bruger appen
FireApps svarede 3. september 2020

Hi Melissa,

Here's Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience that have caused to you.

Your feedback has been well-noted, and forwarded to our Development team to check further.

Will keep you posted with our progress via our existing thread email.

Best regards,
Raymond

Redigeret 4. november 2019

I am just at the beginning of using this app, though i see it kind of good to use. Its very easy to add products and the prices that are set are are all good. I have not changed any myself. Thank you. I enjoy it.

stylebeautystore.com
Kenya
5 dage bruger appen
3. oktober 2018

I would give this NO stars if I could. Nothing but errors when trying to change variants and import or delete products. Had to push all the unedited products to my store and then there were no variants. Complete waste of time. Customer service is half a day behind so could never get this straightened out. Too bad because I really like Ali Express. I'm deleting this app. Hopefully, they get the bugs worked out but by then my store will be up and running.

Wanda's Warriors
Canada
5 dage bruger appen
29. april 2020

Awful app that doesn't work properly, clicking on import buttons with nothing happening and support can't understand English. Have to ask 3 or 4 times so they can get the right canned answer by accident. I'm surprised this even exists on Shopify...

T I A - N O V A
Rumænien
5 dage bruger appen
FireApps svarede 4. maj 2020

Hi Radu,

This is Raymond from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I would like to inform you that reported issue has been fixed, and I am also following up with you via email for a faster response.

Look forward to hearing your reply.

Regards,
Raymond

Redigeret 21. november 2019

Ali Orders is an alternative to Oberlo. It is possible to download the products in different language. I am giving just 3 stars because after imported the products the price rules can not be applied again. You need to edit it manually. Another point is the auto update of the product price. You need to switch it on for each product manually. If Ali Orders will create these feature then I will give 5 stars.

Dattelpalme-CH
Schweiz
5 dage bruger appen
FireApps svarede 24. november 2019

Hi Ali,

Here's Johnson from FireApps Customer Support team, and thanks for your feedback.

First of all, we apologize for this inconvenience but at the moment, those functions are not available.

Besides, we really appreciate your opinions for developing our app in a good way. I am going to bring these ideas to our Business Development to consider in our future release.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a good day!

Regards,
Johnson

3. februar 2023

Ethan was great and Really helpful, Loved talking to him. And Ethan if you see this, I hope to meet you when You are in Dubai.

Lovelan
De Forenede Arabiske Emirater
Cirka 4 timer bruger appen
Redigeret 14. november 2019

Great & Excellent App. From Ali Express website I can filter to upload from Ali Order to Shopify. Keep it up

stylzmallz
Malaysia
3 dage bruger appen
6. november 2021

这是我用过最差的插件!!!!!!!!!跳转非常慢不说,地址全部给我下单下错了 ,浪费了我一个下午的时间去重新下单,以此警示各位同行避雷!!!!!!!!!!用oberlo难道不香吗??????????!

WOOKEN
Kina
4 dage bruger appen
FireApps svarede 8. november 2021

Hi Stacy,

Here`s Fiona from Fireapps Customer Support Team of Ali Orders and we are deeply sorry for this inconvenience caused.

In relations to your concerns including plugin and the wrong address on your orders, you please elaborate it so that we can check and help you further. Also I have seen that my colleague has send you follow-up emails, please let me know for further support.

Looking forward to hearing from you soon.

Best Regards
Fiona