Zopi ‑ AliExpress Dropshipping

Great customer service. Really helpful especially if you're a beginner. I reach them out at least once a day for even the easiest question. They will answer my questions rapidly and kindly right that moment. :) Last time I talked to Ross and she did an extraordinary job. Not only Ross so far whoever I talked to was great. Thank you again!

Scarlet was great to day and very knowledgeable and helped me to sort out my CJ Dropshipping account.

I heavily recommend this app, especially due to their 24/7 support staff. I've had support from Jennie twice now and she is great, the staff help you problem solve any issues with screenshots, suggestions, and problem solving. They have saved me many hours of stress and frustrationl

Scarlet is the BEST rep that you will ever find! She stayed with me until everything was figured out! PLease give her raise! I truly appreciate all the time effort and dedication that she showed me!

The app is great! The chat feature is a bit unsteady. The text moves around a bit and I'm unable to unpin it from the window and move it around to get better navigation.

I also would like for the ordering process, from order to fulfillment to be more automatic, with the least human intervention required. We have other things to do than having to submit orders, multiple times throughout the day. This feature would help with that a lot.

Otherwise, so far, so good.

Ross was the person who helped me today. She was perfect! She was very helpful from sending step by step or screenshots. What a wonderful employee to have.

I had an issue with placing test order on shopify. Vivian was incredibly helpful and quick to resolve my problem. She patiently guided me step-by-step, ensuring I understood everything clearly. Her professionalism and knowledge truly stood out. Thanks to her, my store is now running smoothly. Highly recommend Zopi for their fantastic support team, especially Vivian!

While listing products to my store, I encountered product status as "sold out" when clearly there were a large inventory of the product. I worked for hours trying different settings and researching different sites to figure out how to correct this error. Finally, I decided to contact ZOPI via chat not expecting much help. To my surprise and delight, a representative responded and assisted me perfectly. I am new at dropshipping and basically a layman with the terms needed to explain my issue. Alice not only understood my dilemma, but assisted me and resolved my issue in less than an hour. Very friendly and knowledgeable made the experience exciting. All my concerns and would have taken less time to resolve if I was more familiar with the platform. I truly recommend ZOPI for newbies such as me and advance users. Thank you for hiring knowledgeable and friendly people to represent your company. Alice is an asset to your continued success for the future .

Absolutely phenomenal customer service really fast and helped me quickly with my issue! Thank you so much Azalea!

I love this app, whenever I need assistance someone is there within seconds and everyone is so very helpful and patient with me, especially Rocy today who was brilliant and knew exactly what to check to resolve an issue. Excellent service. Thank you.