Zopi: AliExpress & US Dropship
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The support from support agent Ross was amazing. Thank you Ross!!!
SCAMMERS WAS ON FREE TRIAL, UNINSTALLED ABOUT 10 MINUTES LATER AS DIDNT LIKE THE APP AND WAS CHARGED £19.99 OUT OF MY ACCOUNT.
Dear GSG Supplies,
Thank you for sharing your feedback regarding your experience with the Zopi App. We sincerely apologize for any inconvenience you have encountered.
We understand your frustration regarding the subscription charge. Regarding our pricing plans, please note that the Starter plan you used does not include a free trial.
Regarding your concerns about the refund policy, as a third-party application on Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify handles the billing when your subscription is activated.
To assist you further, we have reached out to you via email with detailed information and support regarding the payment and refund process.
We appreciate your understanding and patience. If you have any additional questions or need further assistance, please do not hesitate to contact us.
Best regards,
The Zopi Support Team
ross great support with order details
Vivian was very helpful
Mimm was really really helpful, I was lost when I contacted Zopi chat and she really sorted me out, I'm very grateful. This is a great app with excellent customer service. Thank you to everyone at Zopi!!
Great support, quick and resolved my issue fast. Customer friendly and very communicative.
I had an issue processing an order. Alice helped me patiently and in the end everything worked out wonderfully. Thank's again Alice! <3
Paula is amazing and so helpful!
Vivian was very helpful and quick. Great service!!
The team from Zopi has been amazing to deal with. Very helpful, quick responses and explains items in depth. They helped me with a lot of issues I was having and I am very happy with the support I received.