Zopi ‑ AliExpress Dropshipping
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The online chat support is very responsive, they answer queries as quick as a few seconds, I was assisted by Ms. Daisy and her assistance helped me set up and understand my order fulfilment process with ease. The app in overall is very useful and simple to comprehend.
Great app! Love the help you get if needed! Easy to navigate and import products to your store. Great job!
Hi there,
This is Petey from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Orders users like you.
Along with Ali Orders, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Petey
Ali Orders - AliExpress Dropship Support Team
I had a positive experience with the support team today. The team member who provided me with assistance was highly proficient, personable, and knowledgeable. I highly recommend utilizing this application for dropshipping purposes, as the team members are not only professional but also affable, which is a winning combination.
Great App, makes importing into my store so much easier and with recent updates improved a lot. Great customer service too.
Really enjoying it. I wish sizing charts could come across when you import clothing.
I thought the prices are coming across in the wrong currency for my country, but I realised that when I go purchase my customer's order for them, it costs me more than I originally calculated due to taxes. I hadn't factored that in to my prices. Thank you for your response.
Dear Customer,
Here's Petey from FireApps Customer Support team, and thanks for your feedback.
First of all, at the moment, our app could not help you import this section from AliExpress, because basically it is a complicated and long content. As a result, please help me check and copy it manually.
However, we acknowledged your opinion, and will consider about this in future release.
Besides, about currency, please help me use Convert Currency function by going to Import List -> Import Settings -> Convert Currency. After saving, the currency in Ali Orders app will show as your Shopify currency setting.
Should you have any other concern, please feel free to let us know via live chat or email us at support@fireapps.io
Best Regards,
Petey
It's a nice app, I love it as it is so easy and very fast. It is best app I have use and it's kinda free
Hi there,
This is Andy from Ali Orders - AliExpress Dropship Support Team. We are glad that you have had a great experience with our support when using Ali Orders. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips to have your business getting better and better.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Andy
Ali Orders - AliExpress Dropship Support Team
Vincent was helpful nice and supportive! He made sure that if I were to have any questions or confusion that he were to be there to answera and solve the problems.
I am using this app to help me get my head around drop shipping. I like how it lets me import products from Ali Express without me have to think of a description for each product
Hi there,
This is Petey from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Orders users like you.
Along with Ali Orders, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Petey
Ali Orders - AliExpress Dropship Support Team
Great experience and great costumer service! 100% Satisfied with everything but the number of auto updates!
This app is essentially a reskinned Oberlo rip off. I typically wouldn't mind...
It is INCREDIBLY clunky, however. The only reason I am not switching back to oberlo is because I can't... Oberlo will only pick up orders that I imported with Oberlo, not any other apps.
When I am editing my imported items, often it won't save. For example I will write a whole paragraph description, then hop to the image tab to look at the item and come back to the description-- all gone. It slows me down a lot and it doesn't feel safe or comfortable working. I constantly copy any changes so I can paste it again because 4/5 times, it will disappear.
Wish you could edit the "item cost" value before you push to store, too.
When I import a product that's a single variant, the app adds an unnecessary variant, causing annoying issues.
I cannot reorder images, from the looks of it, either.
All of the above issues mean I need to clean the item up myself in Shopify after import.
There is no option to make "push to store" import the item in an unavailable state. I mean, the item will be avaliable on my store as soon as I push it-- it might be alright if the app let me fully edit what I need to, but it lacks many features so I need to import at a quiet time, and hope no customers see the ugly, unfinished product
Think that's all... Oh, quick mention to customer support. They're typically quick to reply, and pretty cute.
Yeah. I typically use Oberlo, this time I thought to mix it up and use something else... I regret every minute of it.
Hi Marisa,
This is Ken from Ali Orders Customer Support team.
Thanks for your feedback, I did check it carefully and below are my comments:
- About the issue which have been missing your description was edited, we have checked and it's working fine though (Even in the Import List and Edit product section). We can check this issue for you, please help us to send the staff permission to email support@fireapps.io with Apps, Products and Orders access, we can check and get back to you with better result.
- Item cost: this is the price of your product on Ali Express, so we are not allowed to change this value. This value is only used to estimate profit and update new product price if you have turned on the option "Auto update price" in our app dashboard > on Product list.
- Our app allowed to checked/unchecked as well as change the position of your product image in Import list (before pushing to shop). You only need to drag the image to the to the position where you want.
- About the product which don't have any variants on Ali Express but when you have pushed it to shop, it was showing. We are improving on this, and hopefully, it will be remained within 24 hours. We apologize for this inconvenience may have caused to your store.
- About the push and Unpublished product will be considered on our next version update, thanks for your opinion so so much.
Once again, on behalf of Ali Orders team, I would like to apologize for this situation which happened to your store.
And thanks for your opinion which helps us to improve our app function better in future.
If you have further request or concern, kindly help me to contact to our apps chat box, and I would love to follow up and help you.
Regards,
Ken