Zopi ‑ AliExpress Dropshipping
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I did a test order and two clients ordered as well...all parties are yet to receive products after 4+ weeks.
Very disappointed.
Dear D'angelo,
Thank you for taking the time to share your thoughts about our app. We sincerely apologize for any inconvenience you've encountered and appreciate your patience as we work to resolve this matter.
Please be assured that your concerns have been escalated to our internal team for a thorough review. We understand the importance of efficient order placement and fulfillment for your business, and we want to ensure that every aspect of our app meets your needs.
A member of our team has reached out to discuss the challenges you've faced in more detail. We eagerly await your response so we can assist you further and address any outstanding issues.
Thank you for placing your trust in us. We are dedicated to ensuring your satisfaction and success.
Warm regards,
The Zopi Support Team
I cannot find a way to cancel this subscription. I know how to delete the app, but that may not cancel my subscription and monthly billing.
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
Uma porcaria, depois que instala não consegue mais desinstalar esse lixo
Prezada Cláudia,
Pedimos sinceras desculpas por qualquer inconveniente que você tenha experimentado. Valorizamos muito os insights de nossos clientes e estamos comprometidos em melhorar continuamente nosso serviço.
Em relação à sua preocupação, gostaríamos de informar que devido a algumas atualizações do sistema externo, a desinstalação do aplicativo exigiu etapas adicionais. Um de nossos representantes entrará em contato com você em breve para discutir seus comentários com mais detalhes e garantir que resolveremos quaisquer problemas que você possa ter encontrado.
Agradecemos sua paciência e esperamos resolver esse assunto de forma satisfatória.
Obrigado pela sua confiança em nós.
Atenciosamente,
A equipe de suporte Zopi
dont expect and answer when there is a problem
Hi Donnie!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
Our team is committed to addressing any concerns you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
worst app ever used
Dear Shray,
Thank you for taking the time to share your feedback about our app.
To ensure we address the challenges you've faced effectively, a member of our team has reached out to gather more details. Our dedicated agent is looking forward to your response to discuss your experience further and explore how we can make things right.
Thank you for giving us the opportunity to serve you, and we hope to hear from you soon.
Warm regards,
The Zopi Support Team
they are scmmers ..a big scameers ,make people charge ,,without your notice even you uninstaal app
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
no works, you cant process bundle and cant ask for refund
Hi Victor!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
For your concern about the bundle, as Zopi can help you import the products from sourcing platforms, it's suggested to work directly with suppliers to have the custom link for this request to upload to your store.
Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail.
We hope to hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team
The platform is super slow, can't really load the products i'm looking to upload
Hi Johhney,
We truly appreciate the time you've taken to share your insights about our app.
Following your feedback, we've performed an exhaustive system check and are happy to report that the Zopi app is fully functional and performing optimally.
To address the issues you've highlighted, one of our team members has reached out to you to inform you about this update. We are eager to hear back from you to further discuss your experience and determine the best way to resolve any concerns.
Your satisfaction is our priority, and we are grateful for the chance to serve you better. We look forward to your response and hope to turn your experience around.
Warm regards,
The Zopi Support Team
STILL NOT WORKING! MY ORDERS ARE NOT SYNCED I am a Paying customer and running a business ali orders is not functioning properly! FIX ASAP I need proper communication with an agent please for i have been a customer since 2018 and i have over 20 sales i can not full fill due to ali orders not functioning right an no customer support help!!!!!!! I keep being asked for screenshot of issue yet nothing is getting fixed its been weeks!!!!!!!!!!!
Hi there,
Here's Jane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
In relation to your previous issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support.
Regards,
Jane
Ali Orders - AliExpress Dropship Support Team
To let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. They did the exact thing with Ali reviews.Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.