AO ‑ AliExpress Dropshipping , 1.826 Rezensionen

Hi Zukisa! This is Jennie from the Ali Orders team

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date.

I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Hi! This is Ryth from the Ali Orders team.

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Allow me to clarify a few misunderstandings here. Ali Orders does have a Free Plan, and we make sure that the Free plan includes all the basic functions for all of our users.

You can start experiencing the app for Free. During your time here with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance.

Furthermore, we do have special offers that are up for grabs!

I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!

Hi! This is Ryth from the Ali Orders team.

Thank you for submitting a review for our app, and sorry for the unwanted experience.

It seems there are misunderstandings and I would like to have a chance to take a closer look at what happened and provide the necessary solution for you.
Many of our customers have successfully utilized this feature, and we hope you will as well.

During your time with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance. We provide customer support from real agents to all of our customers.

I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!

Hi Philip,

Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. First, please accept my apology for any inconvenience or confusion caused by the app.

Per reviewing your account, it seems there is some misunderstanding regarding the shipping. Please note that the AO app does not provide shipping to the orders. It is through the process of placing orders in the AO app that the orders are passed through to the suppliers on AliExpress, and the orders will be shipped by the suppliers.

I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve.

Looking forward to hearing from you soon.

Thanks & Kind Regards,
Ali Orders team

Ciao Giulia,

Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema.

Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona?

Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti.

Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!

Hi Tanner,

This is Marry and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, it's a known issue. For making it clear, AliExpress has made change recently and this affects our app as well, also this issue is related to AliExpress code, so we need more time to check, once it's done I will let you know soonest. Meanwhile you can import or fulfill your order normally because this issue is not affecting anything on these main functions

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Marry
Ali Orders - AliExpress Dropship Support Team