AO ‑ AliExpress Dropshipping , 1.826 Rezensionen
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I uninstalled the app before the billing date yet it still billed it's self. Please explain this for me
Hi Zukisa! This is Jennie from the Ali Orders team
Thank you for submitting a review for our app, and sorry for the unwanted experience.
Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date.
I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
they advertise a free plan that's not even available what a horrible app
Hi! This is Ryth from the Ali Orders team.
Thank you for submitting a review for our app, and sorry for the unwanted experience.
Allow me to clarify a few misunderstandings here. Ali Orders does have a Free Plan, and we make sure that the Free plan includes all the basic functions for all of our users.
You can start experiencing the app for Free. During your time here with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance.
Furthermore, we do have special offers that are up for grabs!
I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!
Worst app ever, if you are on Dsers i advice you don't change you will lose all of your products on your store, and you will charged for the 1st Cycle
Hi! This is Ryth from the Ali Orders team.
Thank you for submitting a review for our app, and sorry for the unwanted experience.
It seems there are misunderstandings and I would like to have a chance to take a closer look at what happened and provide the necessary solution for you.
Many of our customers have successfully utilized this feature, and we hope you will as well.
During your time with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance. We provide customer support from real agents to all of our customers.
I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!
This app didn’t ship my product to my customers and took my money
Hi Philip,
Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. First, please accept my apology for any inconvenience or confusion caused by the app.
Per reviewing your account, it seems there is some misunderstanding regarding the shipping. Please note that the AO app does not provide shipping to the orders. It is through the process of placing orders in the AO app that the orders are passed through to the suppliers on AliExpress, and the orders will be shipped by the suppliers.
I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve.
Looking forward to hearing from you soon.
Thanks & Kind Regards,
Ali Orders team
No working.
No working.
No working.
No working.
Quando tento di installare l'app sul pc esce solo la chat, non vedo nient'altro. Avrei messo voto 0 se avessi potuto. Grazie
Ciao Giulia,
Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema.
Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona?
Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti.
Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!
this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.
hi my alidropship account wont link with aliexpress when ever i press "link to aliexpress" and then press authorize it keeps going to "Error Code: param-url.domain.not.match" with a authorization failed, how do i solve this
Hi Tanner,
This is Marry and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, it's a known issue. For making it clear, AliExpress has made change recently and this affects our app as well, also this issue is related to AliExpress code, so we need more time to check, once it's done I will let you know soonest. Meanwhile you can import or fulfill your order normally because this issue is not affecting anything on these main functions
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Marry
Ali Orders - AliExpress Dropship Support Team
absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app
competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly