Zopi ‑ AliExpress Dropshipping
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3 hours of my life wasted on a "customer support" that can't even navigate the app. It took the person ('Ken') literally 2 hours just to understand that I needed to un-fulfill an order. And of course I didn't receive any help. What a huge waste of time this app is. Also, it has all sorts of bugs. Stock numbers are updated randomly even though the option is turned off. We can't order from a single page, even though the option is there. And you can't even un-fulfill an item. So if there is a single error in the already fulfilled order, there is nothing you can do. I've never had such a bad experience with customer support in my life. Ali Orders, not even once.
The platform is super slow, can't really load the products i'm looking to upload
Hi Johhney,
We truly appreciate the time you've taken to share your insights about our app.
Following your feedback, we've performed an exhaustive system check and are happy to report that the Zopi app is fully functional and performing optimally.
To address the issues you've highlighted, one of our team members has reached out to you to inform you about this update. We are eager to hear back from you to further discuss your experience and determine the best way to resolve any concerns.
Your satisfaction is our priority, and we are grateful for the chance to serve you better. We look forward to your response and hope to turn your experience around.
Warm regards,
The Zopi Support Team
Quando tento di installare l'app sul pc esce solo la chat, non vedo nient'altro. Avrei messo voto 0 se avessi potuto. Grazie
Ciao Giulia,
Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema.
Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona?
Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti.
Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!
said free service yet they charged me and said this is limited to 7 days only . my lawyers said this is totally misleading they stole over $100.00 off me now Shopify ask them for a refund they refused to reply was not until i cc my lawyer did they reply ALI ORDERS IS A SCAM they dont push all your orders then when you complain they send you a link never explain or say its problem they are working on it but never fix the issue.. don't trust !!! FREE
Free
Import AliExpress products in 1-click Auto fulfill orders in 1-click Auto-update product stock and price Auto-select price for new products so they don't have free plan this is misleading!! they even have on there app FREE -7 DAY TRAIL again not clear . -----------------------------------------------------------------------------------------------
PREMIUM
$19/month
Everything in Free plan Bulk import products Bulk fulfill orders Merge products to push sales Solve AliExpress Captcha Affiliate API and lets now be honest with all your lies should we ann >>> ok cool pasing my complaints app not working again today same thing same response >> see all the colours are not important with the photos this will cost me so much time so what am I paying for this has been so much drama you keep sending to so team that never fix it never reply so please don't respond with the same thing bet you do. FireApps - Premium Apps for Shopify Stores sent Today at 17:29
i've forwarded all concerns to our dev team to check and will give you an answer asap.
You sent Today at 17:30
asap FireApps - Premium Apps for Shopify Stores sent Today at 17:30
please keep patience, we're checking it for you and put it on the highest priority as you can see again what am i PAYING FOR ? SCAM!! THEY STOLE MONEY BECAUSE THEY NEVER OFFERED OR GIVEN ME THE SERVICE I PAID THIS IS WHY I AM TAKING THEM TO COURT !!! THEY REFUSE TO DO THE RIGHT THING MY LAWYERS ARE NOW on top of this shopify have asked them to refund me they refused to reply until i said i was going to sue them!! i will past that email shopify sent me saying they will try again ... so don't believe fireapps fake lies!!! Updated what they said blackmail much and Shopify said they never contacted them 4th January 2021
Hi Andrew, We're sorry for all inconveniences that caused to you. As per check, I see that you have uninstalled the app and left a negative reviews on shopify. Once again, we deeply apologize for all unfortunate experiences Could you please give us a favor to remove that negative review on shopify and give us one chance supporting you? After discussion with our team and manager, we decide to contact Shopify and will refund for your latest app billing as our truly apology. Please consider and let us know your decision if you accept our apology and remove that reviews
Hi there,
I'm Anna from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
There are two main issues as following:
1. App charges issue, we are now offering two plans including Free and Premium plan with 7 trial day. As I have checked your account on Shopify partner and seen that you chose your Ali Order paid plan with 19.0 on August 29th 2020 and until Dec 12th 2020, you uninstalled our app (https://prnt.sc/wdflzw). From the time when you approved charge for paid plan with 19.0 on August 29th 2020, you have spent two billing on September and October. In conclusion, there was no double charge.
2. Deleted products issue, because of synchronization system, the error sometimes happens, as we have checked your case and seen that you are having an active chat with my colleague and they are fixing your issue as soon as possible, please let us know if you need further help.
Best Regards
Anna
Ali Orders - AliExpress Dropship Support Team
Great plugin but the fact it only limited the price sync of products is a killer and will use another plugin. YOu can have 5000 mapped products, but the price only syncs with 15 products. Why. Be warned.
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team
Demasiados errores, ahora página en blanco, tengo que preparar pedidos y no puedo porque no aparece nada.
Anteriormente errores al importar productos.
Muy mal.
¡Hola!
¡Gracias por enviar una reseña de nuestra aplicación! Valoramos sus comentarios y queremos abordar sus inquietudes.
Nuestro equipo se compromete a abordar cualquier inquietud o problema que pueda haber encontrado y uno de nuestros agentes se comunicó con usted para analizar sus comentarios con más detalle.
Con suerte, recibiremos noticias suyas para que podamos ofrecerle el apoyo que se merece.
¡Gracias por darnos una oportunidad y te deseamos todo lo mejor!
Atentamente,
El equipo de soporte de Zopi.
competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly
dont expect and answer when there is a problem
Hi Donnie!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
Our team is committed to addressing any concerns you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.
absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app