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i have subscribe to one year basic plan i have incidentally uninstall the application
and after few weeks when i am tried to install they are again demand to approve basic plan for one year be careful it is fraud application
Evidence
Current billing cycle: Jul 20, 2023-Aug 19, 2023
Apps
(2 items)
$145.29
Ali Orders
$139.30
Basic: 2023-07-27 - 2024-07-27
Hello Adeel,
Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. However, please let me explain.
The reason the app asked you to re-authenticate the charge is that you had uninstalled the app, and then re-installed it. Please rest assured, the charge will not be doubled. In fact, the Shopify bill that you receive will only contain one subscription charge from Ali Orders. Hope this can clear out any misunderstanding.
I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve.
Kind Regards,
Ali Orders team
Why they do something like this waste my time... filling all the Products and then the don't really are placed.. ali orders Support move your ass and make it work like oberlo, if you give this service then make it good.
So I decided to mix it up with some of my stores from Oberlo. It has been a nightmare. When I place my orders from Ali Express the orders do not auto-populate and I am forced to enter order numbers manually. The customer service reps are clueless and keep giving me the wrong answers. The app is decent but it is just little issues here and there. I have to slow my orders down because I cannot enter order numbers manually and the sad part is nobody really knows how to fix the issue.
Hi Eddy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for any inconvenience may have caused to you.
Actually I've followed up on your ticket 3 times in last 3 days, but there was no response from your side. Also it is good to know that my colleague, Anna, is working with you currently, and hopefully we will figure out a resolution at the earliest.
Thank you for your understanding.
Cheers,
Johnson
The features in the free section are amazing! I have tried most of the big name dropshipping apps and this one is my favorite so far. I fully recommend!
I went with Paid version and was billed twice. I brought it up to them and they showed me where i was billed twice and still refused to work with me. I didnt want the service to begin with I had closed down my store a couple days after paying for service the first time but I didnt know that closing a store doesnt close the links from ali orders so i had to go back in and activate the store to delete items from ali and they charged me again. I brought this to their attentiont but they claim they didnt happen although my paypal and my shopify as well as ali orders screenshot all say i was charged twice. Not happy with this company and their customer service!
THIS APP IS THE WORTS, DON'T USE IT, when you order with this app it register only 40% of the order you place, so if you are not VERY CAREFUL you might pay 2 times for the same order. then tracking code auto update doesn't work cause ofc as i said it doesn't sync orders..so you have to do it manually, fullfillment barely work, when you partially refund a customer for an item the app doesn't even register it, or if you just refund a customer it doesn't register it so you have to keep attention cause otherwise you will place the order, this app just create so much confusion, everytime out of sync, it actually MAKE YOU LOSE MONEY, funny part eh? i would never go in my life with autofullfillment package for 29$ month, THERE IS NO REASON TO USE THIS APP AND NOT OBERLO, only reason is if oberlo doesn't let you import a product, then i m sorry, this app is litteraly shit
Hi Jimmy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Actually I tried to follow up with you 3 times without response, so I am going to do it again via our existing live chat for better response, and look forward to hearing from you soon.
If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Cheers,
Johnson
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Missing orders between my store and AliOrders. Customer support NOT helpful - asking the same questions over and over again and providing no solution. There's a reason Oberlo is the leader in order fulfillment and not these jokers.
Hi,
Thanks for your honesty with the feedback for our app, therefore, we can improve our app better in the future.
FYI, we have done updating your orders status and it should be worked 4 days ago with the support by Ken and it should be worked now, would you mind helping me to check again please?
Once again, we apologize for this inconvenience may have caused to your store.
And please get back to us if you need some more help.
Have a good day for you my friend!
Best Regards,
Ken
没有同步订单，而且网页非常卡。没有一点点体验，所以我弃了，换别的应用去了。不太明明白为什么非要写满一百字，非常恶心。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Hi there,
Here's Stella from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.
In relation to your issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Besides that, you please explain your issue as "the webpage was very stuck" in details, so we can help you further.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Stella
Ali Orders - AliExpress Dropship Support Team
I uninstalled the app before the billing date yet it still billed it's self. Please explain this for me
Hi Zukisa! This is Jennie from the Ali Orders team
Thank you for submitting a review for our app, and sorry for the unwanted experience.
Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date.
I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.
Hi there,
This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/)
Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically.
Could you please consider to re-install our app and let us have a chance to support you with the highest priority?
We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon.
Regards,
Matthew
Ali Orders - AliExpress Dropship Support Team