Zopi ‑ AliExpress Dropshipping
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I used this app as an oberlo replacement what a headache. I have 63 products that come with so many variants and not only does it not pick the original stores that were linked, I have to manually redo the mapping for each variant.
No working.
No working.
No working.
No working.
con artists - They hide the fact that you can get a 7% commission back on all your aliexpress orders just by adding your own aliexpress affiliate link. Why do they hide it? take a guess - because they use their own affiliate links to score a whopping 7% commission on your orders! So the app is free but they make the 7% commission! that commission that should be yours! When we contacted them, they said that that option was currently down for maintenance. What a joke. Lucikly I have some free time this weekend and I am going to contact all the stores that left reviews here to notify them to switch to a different app. Hopefully everyone will realize how much money they stole from them and switch to another app. Good think that I downloaded this app in other stores I own so I can review from the other stores as well
Hi! I am Ryth from the Ali Orders team.
Thank you for submitting a review for the app. Regarding your concerns, please let me clarify that we do not and will not get the 7% commission on the orders from AliExpress. If you need any further assistance with the app, please do not hesitate to contact our support team.
Thanks again for your review!
Not impressed at all. I've just checked approx 50% of the 35 items listed on my shopify platform (after my first order set alarm bells ringing). Every item viewed so far will cost at least 20% more than the Zopi list price (the order that raised the alarm was +35%.
Dear Customer,
We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service.
Our team is dedicated to resolving any problems or difficulties you may have faced and we have verified that your issue has been forwarded to our Internal team. One of our representatives has contacted you to discuss your feedback in more depth.
We hope to receive a response from you so that we can provide you with the assistance you need.
Thank you for your trust and we wish you all the best!
Sincerely,
The Zopi Support team.
Not working, support is not helpful, really waste of time. Compare with Oberlo, Ali order process is slow, takes long time to auto complete the address. And today the Ali app is dead and asking me to install the App, I'm done.
Hi there,
Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused.
Related to your concern as following:
1. As you mentioned "support is not helpful", unfortunately we have not seen your conversation between our agent and you. Therefore, please tell us the agent`s name whom you have contact, so we will re-check with them.
2. "Ali order process is slow, takes long time to auto complete the address", you are talking about Auto fulfill orders, right? If yes, please share us how long does it take?
3. "And today the Ali app is dead and asking me to install the App, I'm done", as we have checked again, our app is still working fine, so you please elaborate your concern "Ali app is dead and asking me to install the App" and we can help you further.
Could you please re-install our app and let us have a chance to support you with the highest priority? We very much appreciate your business and hope that you will remain a valued customer.
I am looking forward to hearing from you soon.
Best Regards
Raymond
Desinstalei o app e continua a cobrar, gostaria que resolvessem essa questão, o quanto antes. Aguardo!
Hi there,
I'm Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
As I have checked your account on our Shopify system, and see that you installed our app on November 12th, 2019, and then uninstalled our app on March 25th, 2020.
Please be advised that you have to uninstall our app, then the subscription will be canceled as well, and you won't be charged on next billing.
For more detail can be found here: https://help.fireapps.io/en/articles/2001251-how-to-cancel-quit-terminate-pause-fireapps-subscription
If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Raymond
THAT IS A NEGATIVE ONE STAR RATING! DO NOT USE THIS APP IT DOES NOT AUTO FULFILL ANYTHING AND DOES NOT NOTIFY YOU WHEN A PRODUCT IS NO LONGER AVAILABLE SO YOU SELL IT TO FIND THAT IT NO LONGER IS THERE THEN YOU HAVE TO FIND THE ITEM AT THE RIGHT PRICE TO MAKE A PROFIT! I NOW HAVE TO REFUND OVER A $1000 TO MY CUSTOMERS AND IT'S QUITE EMBARASSING NOT HAVING WHAT THEY ORDERED. I WANT THIS APP GONE AND OFF OF MY SHOPIFY PROFILE. HOW DO I REMOVE IT AND THE CHROME EXTENSION? FOLKS READ WHAT I WROTE TO CUSTOMER SERVICE AND HAVE GOTTEN NO RESPONSE FROM YET....
Hi yeah, how come your system doesn't notify me when certain products I imported to my store through you are no longer available? I thought that you kept track of whether or not it was in stock? Also why do I have so much trouble locating the products I loaded to purchase for dropshipping? I have unfortunately and regretfully put my store on pause and it is not open now because I HAD TO DELETE EVERY PRODUCT IN MY STORE because not one of the original supplier stores could be found again whose products I had originally pushed to my store... like what is the purpose of this app? Why did you not notify me that the products I loaded through your app were no longer available? ANOTHER THING is that YOU DO NOT AUTO FULFILL ANY ORDERS either! That's all just false! Do you know what AUTO FULFILL means? It means I don't have to order anything. It means my customer orders and their items are purchased and their address is entered for the delivery of those items AUTOMATICALLY... USING THIS SERVICE HAS CAUSED ME ALOT OF PROBLEMS AND IT IS ALL A BIG LIE! YOU DON'T STAND UP TO YOUR CLAIM AND SHOULD BE PUT OUT OF BUSINESS FOR ALL THE EXTRA WORK AND BACKLOG I HAVE SUFFERED BECAUSE I TRUSTED YOUR APP TO DO WHAT IT WAS SUPPOSED TO DO! I am probably going to miss the Cyber Monday sales opportunity too. You will be hearing from my UCC Attorneys soon!
!!!!ATTENTION!!!!
I am looking at these reviews and the dates on these good reviews have been altered! I see the same companies and the same 5 star reviews that were there when I downloaded this app 7-8 months ago! Those reviews were not left in November of 2019 I assure you that. Go see if any of these stores exist... then you'll see the trickery! These are just some of the stores I remember seeing the same reviews from MONTHS AGO... Cashmere Ridge, Clothes Attic, King N Queens, StylzMallz, Claire, Showbizify
Hi There,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
Unluckily you have not replied to my follow-up via 3 emails previously, so I could not help you better. Therefore, I would like to rewrite it here in case you have any chance to see it.
1/ Other fulfillment programs in general, and our fulfillment program in particular only can help you to save the consuming time by filling your customer's information to your orders (make sure they've left full information needed). None of existing apps can let customer orders, their purchased items, and their addresses are entered for the delivery automatically because supplier always wants to take a look, and check it again before fulfilling to make sure that everything is fine.
If you want, I surely can make a note to our Business Development team to consider about this idea in the future version.
2/ About notification function, I would like to inform you that the progress of checking and updating product status will be proceeded daily. However, in order to keep servers working in peak performance, and ensure all the things stable, we have optimized the process to be better. Each store daily will be updated with:
- ALL products which are having orders.
- 50 oldest products without order
More details can be found here from our Help Center in case you missed it: https://help.fireapps.io/en/articles/3378742-will-my-product-info-be-updated
3/ All reviews you are seeing in Shopify store here are real reviews from our existing customers, and there is no way to make fake reviews.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Cheers,
Johnson
I’ve used this app Auto order does not work with this app when products are shipping to Uk with the issue about province They keep telling me issue is ali express when it’s there app but other softwares auto order works fine to ship to Uk via ali express The solution is your software needs to put other on province tab on ali express website and the seller will use postcode and address to ship products it’s simple as that
Hi there,
Here's Daria from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.
Regarding to your concern, because AliExpress has made some updates in relation to auto fulfill orders , so our app cannot get the section as province to fulfill your orders, our Dev team is finding the root cause and try to update to fix the issue as soon as possible.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Daria
Ali Orders - AliExpress Dropship Support Team
because i canceling my yearly subscription the have my subscrition reduce and abd i have been limited to use this app, i paid for one year and i have one more month ´, but because i have canceling my subscription my accout hase been limited, before canceling my yearly subscrition i can import 250 items and after canceling i can not import the same number of items it hase been limited to 100 or 110. as an advice nobody should use and paid for this scam app. it should be -5 star
Hi Khaled,
Thank you for leaving feedback on our app.
It seems there might be a slight misunderstanding regarding our app that I would like to clarify. When you cancel the Zopi plan, your current subscriptions and quotas will remain active until the end of the billing cycle. After that, your account will be reverted to the free plan.
Rest assured, the cancellation will not affect the quotas for any features. One of our teammates has already reached out to you via email and we look forward to hearing from you.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Zopi Support team
This app didn’t ship my product to my customers and took my money
Hi Philip,
Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. First, please accept my apology for any inconvenience or confusion caused by the app.
Per reviewing your account, it seems there is some misunderstanding regarding the shipping. Please note that the AO app does not provide shipping to the orders. It is through the process of placing orders in the AO app that the orders are passed through to the suppliers on AliExpress, and the orders will be shipped by the suppliers.
I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve.
Looking forward to hearing from you soon.
Thanks & Kind Regards,
Ali Orders team