Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

Reseñas (2.491)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 28 de septiembre de 2022

STILL NOT WORKING! MY ORDERS ARE NOT SYNCED I am a Paying customer and running a business ali orders is not functioning properly! FIX ASAP I need proper communication with an agent please for i have been a customer since 2018 and i have over 20 sales i can not full fill due to ali orders not functioning right an no customer support help!!!!!!! I keep being asked for screenshot of issue yet nothing is getting fixed its been weeks!!!!!!!!!!!

Tania's Online Closet, LLC
Estados Unidos
Más de 3 años usando la aplicación
Zopi ⭐ respondió 22 de febrero de 2021

Hi there,

Here's Jane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.

In relation to your previous issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support.

Regards,
Jane
Ali Orders - AliExpress Dropship Support Team

5 de junio de 2020

To let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. They did the exact thing with Ali reviews.Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.

Blindly Shop
Canadá
Más de 3 años usando la aplicación
18 de noviembre de 2022

I used this app as an oberlo replacement what a headache. I have 63 products that come with so many variants and not only does it not pick the original stores that were linked, I have to manually redo the mapping for each variant.

Ethnic Extensions
Sudáfrica
Casi 2 años usando la aplicación
23 de octubre de 2022

No working.
No working.
No working.
No working.

C-place
Japón
Más de 1 año usando la aplicación
14 de abril de 2024

I did a test order and two clients ordered as well...all parties are yet to receive products after 4+ weeks.

Very disappointed.

DT Selects
Estados Unidos
5 meses usando la aplicación
Zopi ⭐ respondió 16 de abril de 2024

Dear D'angelo,

Thank you for taking the time to share your thoughts about our app. We sincerely apologize for any inconvenience you've encountered and appreciate your patience as we work to resolve this matter.

Please be assured that your concerns have been escalated to our internal team for a thorough review. We understand the importance of efficient order placement and fulfillment for your business, and we want to ensure that every aspect of our app meets your needs.

A member of our team has reached out to discuss the challenges you've faced in more detail. We eagerly await your response so we can assist you further and address any outstanding issues.

Thank you for placing your trust in us. We are dedicated to ensuring your satisfaction and success.

Warm regards,

The Zopi Support Team

15 de julio de 2022

con artists - They hide the fact that you can get a 7% commission back on all your aliexpress orders just by adding your own aliexpress affiliate link. Why do they hide it? take a guess - because they use their own affiliate links to score a whopping 7% commission on your orders! So the app is free but they make the 7% commission! that commission that should be yours! When we contacted them, they said that that option was currently down for maintenance. What a joke. Lucikly I have some free time this weekend and I am going to contact all the stores that left reviews here to notify them to switch to a different app. Hopefully everyone will realize how much money they stole from them and switch to another app. Good think that I downloaded this app in other stores I own so I can review from the other stores as well

MySleepingBuddy
Estados Unidos
Más de 1 año usando la aplicación
Zopi ⭐ respondió 18 de julio de 2022

Hi! I am Ryth from the Ali Orders team.

Thank you for submitting a review for the app. Regarding your concerns, please let me clarify that we do not and will not get the 7% commission on the orders from AliExpress. If you need any further assistance with the app, please do not hesitate to contact our support team.

Thanks again for your review!

18 de octubre de 2020

Not working, support is not helpful, really waste of time. Compare with Oberlo, Ali order process is slow, takes long time to auto complete the address. And today the Ali app is dead and asking me to install the App, I'm done.

MYCASE
Nueva Zelanda
Alrededor de 1 año usando la aplicación
Zopi ⭐ respondió 18 de octubre de 2020

Hi there,

Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused.

Related to your concern as following:

1. As you mentioned "support is not helpful", unfortunately we have not seen your conversation between our agent and you. Therefore, please tell us the agent`s name whom you have contact, so we will re-check with them.

2. "Ali order process is slow, takes long time to auto complete the address", you are talking about Auto fulfill orders, right? If yes, please share us how long does it take?

3. "And today the Ali app is dead and asking me to install the App, I'm done", as we have checked again, our app is still working fine, so you please elaborate your concern "Ali app is dead and asking me to install the App" and we can help you further.

Could you please re-install our app and let us have a chance to support you with the highest priority? We very much appreciate your business and hope that you will remain a valued customer.

I am looking forward to hearing from you soon.

Best Regards
Raymond

17 de abril de 2020

Desinstalei o app e continua a cobrar, gostaria que resolvessem essa questão, o quanto antes. Aguardo!

Heyy Brasil
Brasil
Alrededor de 1 año usando la aplicación
Zopi ⭐ respondió 19 de abril de 2020

Hi there,

I'm Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

As I have checked your account on our Shopify system, and see that you installed our app on November 12th, 2019, and then uninstalled our app on March 25th, 2020.

Please be advised that you have to uninstall our app, then the subscription will be canceled as well, and you won't be charged on next billing.

For more detail can be found here: https://help.fireapps.io/en/articles/2001251-how-to-cancel-quit-terminate-pause-fireapps-subscription

If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Raymond

Fecha de modificación: 1 de diciembre de 2019

THAT IS A NEGATIVE ONE STAR RATING! DO NOT USE THIS APP IT DOES NOT AUTO FULFILL ANYTHING AND DOES NOT NOTIFY YOU WHEN A PRODUCT IS NO LONGER AVAILABLE SO YOU SELL IT TO FIND THAT IT NO LONGER IS THERE THEN YOU HAVE TO FIND THE ITEM AT THE RIGHT PRICE TO MAKE A PROFIT! I NOW HAVE TO REFUND OVER A $1000 TO MY CUSTOMERS AND IT'S QUITE EMBARASSING NOT HAVING WHAT THEY ORDERED. I WANT THIS APP GONE AND OFF OF MY SHOPIFY PROFILE. HOW DO I REMOVE IT AND THE CHROME EXTENSION? FOLKS READ WHAT I WROTE TO CUSTOMER SERVICE AND HAVE GOTTEN NO RESPONSE FROM YET....

Hi yeah, how come your system doesn't notify me when certain products I imported to my store through you are no longer available? I thought that you kept track of whether or not it was in stock? Also why do I have so much trouble locating the products I loaded to purchase for dropshipping? I have unfortunately and regretfully put my store on pause and it is not open now because I HAD TO DELETE EVERY PRODUCT IN MY STORE because not one of the original supplier stores could be found again whose products I had originally pushed to my store... like what is the purpose of this app? Why did you not notify me that the products I loaded through your app were no longer available? ANOTHER THING is that YOU DO NOT AUTO FULFILL ANY ORDERS either! That's all just false! Do you know what AUTO FULFILL means? It means I don't have to order anything. It means my customer orders and their items are purchased and their address is entered for the delivery of those items AUTOMATICALLY... USING THIS SERVICE HAS CAUSED ME ALOT OF PROBLEMS AND IT IS ALL A BIG LIE! YOU DON'T STAND UP TO YOUR CLAIM AND SHOULD BE PUT OUT OF BUSINESS FOR ALL THE EXTRA WORK AND BACKLOG I HAVE SUFFERED BECAUSE I TRUSTED YOUR APP TO DO WHAT IT WAS SUPPOSED TO DO! I am probably going to miss the Cyber Monday sales opportunity too. You will be hearing from my UCC Attorneys soon!

!!!!ATTENTION!!!!

I am looking at these reviews and the dates on these good reviews have been altered! I see the same companies and the same 5 star reviews that were there when I downloaded this app 7-8 months ago! Those reviews were not left in November of 2019 I assure you that. Go see if any of these stores exist... then you'll see the trickery! These are just some of the stores I remember seeing the same reviews from MONTHS AGO... Cashmere Ridge, Clothes Attic, King N Queens, StylzMallz, Claire, Showbizify

KiXiT
Estados Unidos
Alrededor de 1 año usando la aplicación
Zopi ⭐ respondió 5 de diciembre de 2019

Hi There,

I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

Unluckily you have not replied to my follow-up via 3 emails previously, so I could not help you better. Therefore, I would like to rewrite it here in case you have any chance to see it.

1/ Other fulfillment programs in general, and our fulfillment program in particular only can help you to save the consuming time by filling your customer's information to your orders (make sure they've left full information needed). None of existing apps can let customer orders, their purchased items, and their addresses are entered for the delivery automatically because supplier always wants to take a look, and check it again before fulfilling to make sure that everything is fine.

If you want, I surely can make a note to our Business Development team to consider about this idea in the future version.

2/ About notification function, I would like to inform you that the progress of checking and updating product status will be proceeded daily. However, in order to keep servers working in peak performance, and ensure all the things stable, we have optimized the process to be better. Each store daily will be updated with:
- ALL products which are having orders.
- 50 oldest products without order

More details can be found here from our Help Center in case you missed it: https://help.fireapps.io/en/articles/3378742-will-my-product-info-be-updated

3/ All reviews you are seeing in Shopify store here are real reviews from our existing customers, and there is no way to make fake reviews.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io.

Cheers,
Johnson

Fecha de modificación: 19 de marzo de 2021

I’ve used this app Auto order does not work with this app when products are shipping to Uk with the issue about province They keep telling me issue is ali express when it’s there app but other softwares auto order works fine to ship to Uk via ali express The solution is your software needs to put other on province tab on ali express website and the seller will use postcode and address to ship products it’s simple as that

Online24-7 Shop
Reino Unido
Alrededor de 1 año usando la aplicación
Zopi ⭐ respondió 19 de marzo de 2021

Hi there,

Here's Daria from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.

Regarding to your concern, because AliExpress has made some updates in relation to auto fulfill orders , so our app cannot get the section as province to fulfill your orders, our Dev team is finding the root cause and try to update to fix the issue as soon as possible.

You are having an active chat with my colleague, please let them know if you need further support.

Regards,
Daria
Ali Orders - AliExpress Dropship Support Team