Zopi – Dropshipping France
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I was accustomed to using Oberlo so this was my first time using this app. It was not processing my order, but the agent was able to figure out the problem. She was so kind and patient with me which took away my stress and put me at ease. And now I know how to use it going forward. She was awesome!
We are having issues with orders not getting synched to Aliorders from shopify. I could not get any kind of support for last few days.
Hi there,
Here's Kane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support.
Regards,
Kane
Ali Orders - AliExpress Dropship Support Team
Ross was great customer service. She went beyond fixing my issue to better understand other issues i was having with my store. Thank You Ross
I use this app for my Shopify store. I like the chat part of the app. Today Daisy from fireapps helped me to resolve a major problem that I was having with the app. Daisy was kind, courteous and very very knowledgable with all aspects of the app. She went totally out of her way to make sure that I understood exactly what my problem was... she helped me to resolve my problem in a timely manner. She made my day...I actually wanted to keep chatting with her after the problem was solved. Thanks once again Daisy !!! Your Awesome !!!
Hi DeShon,
My name's David from Ali Orders - AliExpress Dropship Support Team. We really appreciate your feedback and comment about your experience when using Ali Orders and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
David
Ali Orders - AliExpress Dropship Support Team
Thank you Violette, you gave a very good experience , Showed me what to do and fixed my problem for me, Thank you so much
The app is very easy to use. I had the privilege to chat with Florid this morning. She was AWESOME. She has helped me many times.
Best customer service. Jennie helped me track my orders.
She took her time to investigate and came back with helpful information and updated the item for me.
Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.
I was able to get help with answers to my questions. Customer Service was polite and professional.
