Zopi ‑ AliExpress Dropshipping
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So I decided to mix it up with some of my stores from Oberlo. It has been a nightmare. When I place my orders from Ali Express the orders do not auto-populate and I am forced to enter order numbers manually. The customer service reps are clueless and keep giving me the wrong answers. The app is decent but it is just little issues here and there. I have to slow my orders down because I cannot enter order numbers manually and the sad part is nobody really knows how to fix the issue.
Hi Eddy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for any inconvenience may have caused to you.
Actually I've followed up on your ticket 3 times in last 3 days, but there was no response from your side. Also it is good to know that my colleague, Anna, is working with you currently, and hopefully we will figure out a resolution at the earliest.
Thank you for your understanding.
Cheers,
Johnson
THIS APP IS THE WORTS, DON'T USE IT, when you order with this app it register only 40% of the order you place, so if you are not VERY CAREFUL you might pay 2 times for the same order. then tracking code auto update doesn't work cause ofc as i said it doesn't sync orders..so you have to do it manually, fullfillment barely work, when you partially refund a customer for an item the app doesn't even register it, or if you just refund a customer it doesn't register it so you have to keep attention cause otherwise you will place the order, this app just create so much confusion, everytime out of sync, it actually MAKE YOU LOSE MONEY, funny part eh? i would never go in my life with autofullfillment package for 29$ month, THERE IS NO REASON TO USE THIS APP AND NOT OBERLO, only reason is if oberlo doesn't let you import a product, then i m sorry, this app is litteraly shit
Hi Jimmy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Actually I tried to follow up with you 3 times without response, so I am going to do it again via our existing live chat for better response, and look forward to hearing from you soon.
If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Cheers,
Johnson
i cannot update the new pricing rule for existing products on Shopify , !!!!!!......................!
Customer Support was available and ready to help. Ethan was a great help to me o and was very patient with showing me a few of the basics and answering all my questions. Very helpful and looking forward to using the app.
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
it is quick, but shame I can import just 200. also it crashes and doesnt let me choose photos I want
Hi there,
This is Lynn from FireApps Customer Support team, and I really appreciate your feedback to us.
For your issues, we contacted you by email directly to support you more on it.
Hope to receive a response from you soon.
Have a nice day to you!
Best Regards,
Lynn
Missing orders between my store and AliOrders. Customer support NOT helpful - asking the same questions over and over again and providing no solution. There's a reason Oberlo is the leader in order fulfillment and not these jokers.
Hi,
Thanks for your honesty with the feedback for our app, therefore, we can improve our app better in the future.
FYI, we have done updating your orders status and it should be worked 4 days ago with the support by Ken and it should be worked now, would you mind helping me to check again please?
Once again, we apologize for this inconvenience may have caused to your store.
And please get back to us if you need some more help.
Have a good day for you my friend!
Best Regards,
Ken
A main app while building my store, perfect if you want everything very organized and easy to do.
RECOMMENDED
Very easy to use, and consistent with how well products are imported, along with how user friendly each setting is
Hi there,
This is Petey from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Orders users like you.
Along with Ali Orders, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Petey
Ali Orders - AliExpress Dropship Support Team
I haven't try yet for drop shipping, but so far the customer service is pretty great. Thanks Vincent from AliExpress!