Zopi ‑ AliExpress Dropshipping
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Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.
Hi there,
This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/)
Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically.
Could you please consider to re-install our app and let us have a chance to support you with the highest priority?
We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon.
Regards,
Matthew
Ali Orders - AliExpress Dropship Support Team
When I push to the shop from this apps, In the website it shows out of stock although there is still hundreds of stock available. The staff is not helpful at all and told me to wait for 2 days again and again. If you read this, i hope you can finish the issue because this has affect many aspect of my business
Hi Robbie, thanks for your feedback which is really helpful for us to improve our app better in the future.
For the issue which is related to product our of stocks, you can simply override the link of your products again right under products image in Product list.
And we apologize for this inconvenience since our system hasn't been consistent few days ago, but it should be good now, you can simply reinstall our app again, and try, the stock should be update from now on.
Once again, we are so sorry for this situation which happened to your store.
Prices are too high for anyone to buy from you. It seems the prices are actually higher than if you went to Aliexpress or Temu and purchased yourself. I certainly don't make my money back for my subscription cost.
Hi Linda.
Thanks for leaving a review for us!
Please allow me to explain your concern, if I may. Firstly, I want to emphasize that Zopi is not a sourcing platform like Aliexpress or Temu. Our app is designed to assist merchants in importing products from Aliexpress and Temu, as well as providing support for the fulfillment process. All the products you see on Zopi are sourced from Aliexpress.
We understand that this may have caused some confusion, and we apologize for any inconvenience caused. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
I imported a product to my store but after a couple hours the variants decrease from 90 to 50. I asked for help and they tried to help (which I was grateful for) but didn't solve the problem. I then asked for help again and they said they would bring me to their solutions team and I have been waiting ever since. Losing a lot of sales
Hello Benjamin,
Here's Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
Regarding your concern, we actually forwarded it to our Development team, and they are working on it that may cause a delay to you.
We really appreciate your patience, and since we are having an active live chat, please help to reply on it to me.
Thank you for your understanding.
Regards,
Raymond
Have reported multiple issues which are still not fixed.
Examples:- total revenue numbers are not an accurate reflection, there is still manual intervention involved, it doesn't show shipping method/cost in Aliexpress).
Unfortunately this does not compare with Oberlo and is definitely not worth the price.
Hi Melissa,
Here's Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience that have caused to you.
Your feedback has been well-noted, and forwarded to our Development team to check further.
Will keep you posted with our progress via our existing thread email.
Best regards,
Raymond
I would give this NO stars if I could. Nothing but errors when trying to change variants and import or delete products. Had to push all the unedited products to my store and then there were no variants. Complete waste of time. Customer service is half a day behind so could never get this straightened out. Too bad because I really like Ali Express. I'm deleting this app. Hopefully, they get the bugs worked out but by then my store will be up and running.
Awful app that doesn't work properly, clicking on import buttons with nothing happening and support can't understand English. Have to ask 3 or 4 times so they can get the right canned answer by accident. I'm surprised this even exists on Shopify...
Hi Radu,
This is Raymond from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
I would like to inform you that reported issue has been fixed, and I am also following up with you via email for a faster response.
Look forward to hearing your reply.
Regards,
Raymond
这是我用过最差的插件！！！！！！！！！跳转非常慢不说，地址全部给我下单下错了 ，浪费了我一个下午的时间去重新下单，以此警示各位同行避雷！！！！！！！！！！用oberlo难道不香吗？？？？？？？？？？！
Hi Stacy,
Here`s Fiona from Fireapps Customer Support Team of Ali Orders and we are deeply sorry for this inconvenience caused.
In relations to your concerns including plugin and the wrong address on your orders, you please elaborate it so that we can check and help you further. Also I have seen that my colleague has send you follow-up emails, please let me know for further support.
Looking forward to hearing from you soon.
Best Regards
Fiona
This app is horrible & I would recommend anyone to be extremely cautious of using it. It's a beautifully designed app however the functionality of it is very poor. You'll waste a lot of time using it. Do not use it!!!
Hi Tom,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.
For your case, issue was forwarded to Development team to check and fix it. Could you please re-install our app, and give us a chance to support you with high priority ?
I am looking forward to hearing from you soon.
Regards,
Raymond
billed for no reason
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.
Please allow me to explain your concern, if I may. I would like to clarify that we are a third-party application of Shopify. This means that all payments for your subscription are processed through Shopify directly. As a result, Shopify is responsible for charging the full amount on your account when the subscription is activated.
Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to explain your concern in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team