Zopi ‑ AliExpress Dropshipping
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Jennie helped me solve my ordering issue. I was very grateful for the help provided over many hours of trouble shooting. Once you learn your way around the app, it is a wonderful too for your ecommerce shop. I would reccomend Jennie for support if needed using Zopi. Thank you again Jennie. You have made my day.
efore I contacted the Zopi support, I completely lost on what do and not to do. But after chatting with Clara, everything finally made sense and I was able to move with everything.
I was supported by Jennie, who guided me around the platform, advised me in how to complete an order process, we still have some issues but Jennie has reassured me the Dev team will advise further.
Thank you for your help.
Fantastic tool and amazing support! Minn has been super nice and ready to answer all my questions and solve my problem!
I wish all the CS agent will be like her!
Ross really helped me out today. He was so caring and supportive. Ross listened to everything I said. Please give him a pay rise
It isn't convenient to search one source at a time in order to then filter and sort by order number. If you could fix it to search both at the same time, that'd be the best. The inconvenience for me is having to search two sources and then cross-filtering the order or list count to determine trust worth sources and costs vs. value. Centralizing seemed like a game changer but I guess ill need to keep
looking
Update: the company reached out to take action on my feedback and implemented some changes to filters so you could look at both sources at the same time. Really impressed by the responsiveness
Dear Andrew,
We hope this message finds you well.
Thank you for taking the time to share your thoughts about our app. We sincerely apologize for any inconvenience you've encountered and appreciate your patience as we work to resolve this matter. Your feedback is valuable to us, and we are thrilled to hear that your experience has improved.
Please know that our team is committed to providing an exceptional service experience, and your satisfaction is our top priority. We are continually striving to enhance our app and services, and it is feedback like yours that helps us move in the right direction.
Should you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We are here for you.
Thank you once again for your trust and support. We look forward to serving you better with each update.
Warm regards,
The Zopi Support Team
Vivian from Zopi was great. She was helpful with my issue and even helped me work out what i should do so the issue doesnt come up again.
Scarlet was super helpful and patient with me, I am new to dropshipping and this was my first order. She guided me step by step with tutorial videos. She is amazing!
Minn was very kind and patient, she helped me with my order fulfilment issues. There is always someone to help if you have any issues with Drop shipping.
Great App and amazing customer service I had a few issues and an agent by the name of Vivian assisted me very Clear and Easy to understand super fast response speed I appreciate Zopi and the team