Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

Recensies (2.410)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
Bewerkt 9 januari 2021

said free service yet they charged me and said this is limited to 7 days only . my lawyers said this is totally misleading they stole over $100.00 off me now Shopify ask them for a refund they refused to reply was not until i cc my lawyer did they reply ALI ORDERS IS A SCAM they dont push all your orders then when you complain they send you a link never explain or say its problem they are working on it but never fix the issue.. don't trust !!! FREE
Free
Import AliExpress products in 1-click Auto fulfill orders in 1-click Auto-update product stock and price Auto-select price for new products so they don't have free plan this is misleading!! they even have on there app FREE -7 DAY TRAIL again not clear . -----------------------------------------------------------------------------------------------
PREMIUM
$19/month
Everything in Free plan Bulk import products Bulk fulfill orders Merge products to push sales Solve AliExpress Captcha Affiliate API and lets now be honest with all your lies should we ann >>> ok cool pasing my complaints app not working again today same thing same response >> see all the colours are not important with the photos this will cost me so much time so what am I paying for this has been so much drama you keep sending to so team that never fix it never reply so please don't respond with the same thing bet you do. FireApps - Premium Apps for Shopify Stores sent Today at 17:29
i've forwarded all concerns to our dev team to check and will give you an answer asap.
You sent Today at 17:30
asap FireApps - Premium Apps for Shopify Stores sent Today at 17:30
please keep patience, we're checking it for you and put it on the highest priority as you can see again what am i PAYING FOR ? SCAM!! THEY STOLE MONEY BECAUSE THEY NEVER OFFERED OR GIVEN ME THE SERVICE I PAID THIS IS WHY I AM TAKING THEM TO COURT !!! THEY REFUSE TO DO THE RIGHT THING MY LAWYERS ARE NOW on top of this shopify have asked them to refund me they refused to reply until i said i was going to sue them!! i will past that email shopify sent me saying they will try again ... so don't believe fireapps fake lies!!! Updated what they said blackmail much and Shopify said they never contacted them 4th January 2021
Hi Andrew, We're sorry for all inconveniences that caused to you. As per check, I see that you have uninstalled the app and left a negative reviews on shopify. Once again, we deeply apologize for all unfortunate experiences Could you please give us a favor to remove that negative review on shopify and give us one chance supporting you? After discussion with our team and manager, we decide to contact Shopify and will refund for your latest app billing as our truly apology. Please consider and let us know your decision if you accept our apology and remove that reviews

Gaysfashion.com
Australië
4 maanden gebruiken de app
FireApps heeft geantwoord 30 december 2020

Hi there,

I'm Anna from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.

There are two main issues as following:

1. App charges issue, we are now offering two plans including Free and Premium plan with 7 trial day. As I have checked your account on Shopify partner and seen that you chose your Ali Order paid plan with 19.0 on August 29th 2020 and until Dec 12th 2020, you uninstalled our app (https://prnt.sc/wdflzw). From the time when you approved charge for paid plan with 19.0 on August 29th 2020, you have spent two billing on September and October. In conclusion, there was no double charge.

2. Deleted products issue, because of synchronization system, the error sometimes happens, as we have checked your case and seen that you are having an active chat with my colleague and they are fixing your issue as soon as possible, please let us know if you need further help.

Best Regards
Anna
Ali Orders - AliExpress Dropship Support Team

30 juni 2022

competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly

Cheap Snow Gear
Verenigd Koninkrijk
4 maanden gebruiken de app
10 september 2022

this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.

Rugged Motorbike Jeans
Verenigd Koninkrijk
4 maanden gebruiken de app
13 juli 2022

absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app

Wooden Earth
Verenigd Koninkrijk
3 maanden gebruiken de app
12 juni 2019

DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO!
Changing over is terrible
The customer support have no idea what they are doing and the app is buggy

House of Dasein Kink Toys and Apparel
Australië
3 maanden gebruiken de app
FireApps heeft geantwoord 13 juni 2019

Hi there,

Firstly, we apologize for this inconvenience may have caused to your store.

I am Ken from FireApps Ali Orders support team, and I did check your concern carefully.

Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it.

This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product.

Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it.

If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this.

In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated.

Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app.

Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app.

I hope this might be helpful for you.

Please send us a ticket to our app chat box if you need some more help.

Regards,
Ken.

30 juni 2024

The platform is super slow, can't really load the products i'm looking to upload

My Store
Verenigde Staten
FireApps heeft geantwoord 2 juli 2024

Hi Johhney,

We truly appreciate the time you've taken to share your insights about our app.

Following your feedback, we've performed an exhaustive system check and are happy to report that the Zopi app is fully functional and performing optimally.

To address the issues you've highlighted, one of our team members has reached out to you to inform you about this update. We are eager to hear back from you to further discuss your experience and determine the best way to resolve any concerns.

Your satisfaction is our priority, and we are grateful for the chance to serve you better. We look forward to your response and hope to turn your experience around.

Warm regards,

The Zopi Support Team

10 juli 2022

even after you say there was a big update, its missing so much basic fucntionality making it unusable. 1. it is impossible to replace products without wiping out all of your product descriptions!!! this is madness, why dont you have a checkbox to not overite the description, do u think anyone can use this funtjon like this? 2. the graph on the homepage only shows revenue. this is 100% useless without also showing cost of product, how does anyone know the profit of their site? als you have this data, just add it. It is bizarre this app is launched while it works so badly.

Cheap Surf Gear
Verenigd Koninkrijk
3 maanden gebruiken de app
16 januari 2024

I cannot find a way to cancel this subscription. I know how to delete the app, but that may not cancel my subscription and monthly billing.

Le Shop
Canada
Ongeveer 2 maanden gebruiken de app
FireApps heeft geantwoord 17 januari 2024

Hi!

Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.

Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.

Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Best regards,
The Zopi Support team.

21 september 2019

The worst app I have ever used. The support for the app is terrible. Orders I placed for my customer were sent to wrong address. I set the "shipping from origin" to USA, However, when my customer ordered, even though the order showed shipping from USA, it was shipping from China. Do not use this app.

ShopDeally
Verenigde Staten
3 maanden gebruiken de app
FireApps heeft geantwoord 21 september 2019

Hi there,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.

Firstly, I did check from our chat system, and found that Petey provided explanation to you in a previous chat that our Ali Orders app can only help you fulfill the information on AliExpress (AE) -> order the item for you, then sync the information from AE to Ali Orders app (and your Shopify store as well). That means our Ali Orders app could not manage about the shipping matter. It belongs to your AE's supplier, and out of our support scope.

Besides, since you did re-install our app, please feel free to contact us if you have any further concerns on this.

Thank you for your understanding.

Regards,
Lynn

19 juni 2023

Waited for more than 5 hours for recieving the verification mail.. and contacted the help team many times with no reply

Filopa Store
Egypte
3 maanden gebruiken de app
FireApps heeft geantwoord 19 juni 2023

Hi! This is Ryth from the Ali Orders team.

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Here at Ali Orders we always try our best to deliver the best experience possible for all of our customers. Hopefully, we will hear back from you so that we can offer the support that you deserve, along with some useful tips and knowledge for your dropshipping business.

Thank you for giving us a chance and we wish you all the best!