Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

Recensies (2.491)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
27 december 2020

Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.

magic moon
Cookeilanden
16 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 27 december 2020

Hi there,

This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.

Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/)

Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically.

Could you please consider to re-install our app and let us have a chance to support you with the highest priority?

We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon.

Regards,
Matthew
Ali Orders - AliExpress Dropship Support Team

Bewerkt 31 maart 2019

When I push to the shop from this apps, In the website it shows out of stock although there is still hundreds of stock available. The staff is not helpful at all and told me to wait for 2 days again and again. If you read this, i hope you can finish the issue because this has affect many aspect of my business

HEALTH PROOF SOLUTION
Indonesië
16 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 31 maart 2019

Hi Robbie, thanks for your feedback which is really helpful for us to improve our app better in the future.

For the issue which is related to product our of stocks, you can simply override the link of your products again right under products image in Product list.

And we apologize for this inconvenience since our system hasn't been consistent few days ago, but it should be good now, you can simply reinstall our app again, and try, the stock should be update from now on.

Once again, we are so sorry for this situation which happened to your store.

25 oktober 2023

Prices are too high for anyone to buy from you. It seems the prices are actually higher than if you went to Aliexpress or Temu and purchased yourself. I certainly don't make my money back for my subscription cost.

Cocoa Beach General Store
Verenigde Staten
11 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 27 oktober 2023

Hi Linda.

Thanks for leaving a review for us!

Please allow me to explain your concern, if I may. Firstly, I want to emphasize that Zopi is not a sourcing platform like Aliexpress or Temu. Our app is designed to assist merchants in importing products from Aliexpress and Temu, as well as providing support for the fulfillment process. All the products you see on Zopi are sourced from Aliexpress.

We understand that this may have caused some confusion, and we apologize for any inconvenience caused. One of our agents has reached out to you to discuss your feedback in more detail.

Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Best regards,
The Zopi Support team.

22 mei 2020

I imported a product to my store but after a couple hours the variants decrease from 90 to 50. I asked for help and they tried to help (which I was grateful for) but didn't solve the problem. I then asked for help again and they said they would bring me to their solutions team and I have been waiting ever since. Losing a lot of sales

Armor iCases
Canada
6 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 24 mei 2020

Hello Benjamin,

Here's Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

Regarding your concern, we actually forwarded it to our Development team, and they are working on it that may cause a delay to you.

We really appreciate your patience, and since we are having an active live chat, please help to reply on it to me.

Thank you for your understanding.

Regards,
Raymond

Bewerkt 30 augustus 2020

Have reported multiple issues which are still not fixed.

Examples:- total revenue numbers are not an accurate reflection, there is still manual intervention involved, it doesn't show shipping method/cost in Aliexpress).

Unfortunately this does not compare with Oberlo and is definitely not worth the price.

Our Baby Nursery
Australië
6 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 3 september 2020

Hi Melissa,

Here's Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience that have caused to you.

Your feedback has been well-noted, and forwarded to our Development team to check further.

Will keep you posted with our progress via our existing thread email.

Best regards,
Raymond

3 oktober 2018

I would give this NO stars if I could. Nothing but errors when trying to change variants and import or delete products. Had to push all the unedited products to my store and then there were no variants. Complete waste of time. Customer service is half a day behind so could never get this straightened out. Too bad because I really like Ali Express. I'm deleting this app. Hopefully, they get the bugs worked out but by then my store will be up and running.

Wanda's Warriors
Canada
5 dagen gebruiken de app
29 april 2020

Awful app that doesn't work properly, clicking on import buttons with nothing happening and support can't understand English. Have to ask 3 or 4 times so they can get the right canned answer by accident. I'm surprised this even exists on Shopify...

T I A - N O V A
Roemenië
5 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 4 mei 2020

Hi Radu,

This is Raymond from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I would like to inform you that reported issue has been fixed, and I am also following up with you via email for a faster response.

Look forward to hearing your reply.

Regards,
Raymond

6 november 2021

这是我用过最差的插件!!!!!!!!!跳转非常慢不说,地址全部给我下单下错了 ,浪费了我一个下午的时间去重新下单,以此警示各位同行避雷!!!!!!!!!!用oberlo难道不香吗??????????!

WOOKEN
China
4 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 8 november 2021

Hi Stacy,

Here`s Fiona from Fireapps Customer Support Team of Ali Orders and we are deeply sorry for this inconvenience caused.

In relations to your concerns including plugin and the wrong address on your orders, you please elaborate it so that we can check and help you further. Also I have seen that my colleague has send you follow-up emails, please let me know for further support.

Looking forward to hearing from you soon.

Best Regards
Fiona

29 mei 2020

This app is horrible & I would recommend anyone to be extremely cautious of using it. It's a beautifully designed app however the functionality of it is very poor. You'll waste a lot of time using it. Do not use it!!!

Look Gorgeous
Nieuw-Zeeland
2 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 31 mei 2020

Hi Tom,

I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.

For your case, issue was forwarded to Development team to check and fix it. Could you please re-install our app, and give us a chance to support you with high priority ?

I am looking forward to hearing from you soon.

Regards,
Raymond

11 november 2023

billed for no reason

Ft.Brandz
Australië
2 dagen gebruiken de app
Zopi ⭐ heeft geantwoord 12 november 2023

Hi!

Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.

Please allow me to explain your concern, if I may. I would like to clarify that we are a third-party application of Shopify. This means that all payments for your subscription are processed through Shopify directly. As a result, Shopify is responsible for charging the full amount on your account when the subscription is activated.

Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to explain your concern in more detail.

Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Best regards,
The Zopi Support team