Zopi ‑ AliExpress Dropshipping
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (2.472)
Refinar
-
Por avaliação
So I decided to mix it up with some of my stores from Oberlo. It has been a nightmare. When I place my orders from Ali Express the orders do not auto-populate and I am forced to enter order numbers manually. The customer service reps are clueless and keep giving me the wrong answers. The app is decent but it is just little issues here and there. I have to slow my orders down because I cannot enter order numbers manually and the sad part is nobody really knows how to fix the issue.
Hi Eddy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for any inconvenience may have caused to you.
Actually I've followed up on your ticket 3 times in last 3 days, but there was no response from your side. Also it is good to know that my colleague, Anna, is working with you currently, and hopefully we will figure out a resolution at the earliest.
Thank you for your understanding.
Cheers,
Johnson
The features in the free section are amazing! I have tried most of the big name dropshipping apps and this one is my favorite so far. I fully recommend!
I went with Paid version and was billed twice. I brought it up to them and they showed me where i was billed twice and still refused to work with me. I didnt want the service to begin with I had closed down my store a couple days after paying for service the first time but I didnt know that closing a store doesnt close the links from ali orders so i had to go back in and activate the store to delete items from ali and they charged me again. I brought this to their attentiont but they claim they didnt happen although my paypal and my shopify as well as ali orders screenshot all say i was charged twice. Not happy with this company and their customer service!
THIS APP IS THE WORTS, DON'T USE IT, when you order with this app it register only 40% of the order you place, so if you are not VERY CAREFUL you might pay 2 times for the same order. then tracking code auto update doesn't work cause ofc as i said it doesn't sync orders..so you have to do it manually, fullfillment barely work, when you partially refund a customer for an item the app doesn't even register it, or if you just refund a customer it doesn't register it so you have to keep attention cause otherwise you will place the order, this app just create so much confusion, everytime out of sync, it actually MAKE YOU LOSE MONEY, funny part eh? i would never go in my life with autofullfillment package for 29$ month, THERE IS NO REASON TO USE THIS APP AND NOT OBERLO, only reason is if oberlo doesn't let you import a product, then i m sorry, this app is litteraly shit
Hi Jimmy,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Actually I tried to follow up with you 3 times without response, so I am going to do it again via our existing live chat for better response, and look forward to hearing from you soon.
If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Cheers,
Johnson
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Missing orders between my store and AliOrders. Customer support NOT helpful - asking the same questions over and over again and providing no solution. There's a reason Oberlo is the leader in order fulfillment and not these jokers.
Hi,
Thanks for your honesty with the feedback for our app, therefore, we can improve our app better in the future.
FYI, we have done updating your orders status and it should be worked 4 days ago with the support by Ken and it should be worked now, would you mind helping me to check again please?
Once again, we apologize for this inconvenience may have caused to your store.
And please get back to us if you need some more help.
Have a good day for you my friend!
Best Regards,
Ken
没有同步订单，而且网页非常卡。没有一点点体验，所以我弃了，换别的应用去了。不太明明白为什么非要写满一百字，非常恶心。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Hi there,
Here's Stella from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.
In relation to your issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Besides that, you please explain your issue as "the webpage was very stuck" in details, so we can help you further.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Stella
Ali Orders - AliExpress Dropship Support Team
I uninstalled the app before the billing date yet it still billed it's self. Please explain this for me
Hi Zukisa! This is Jennie from the Ali Orders team
Thank you for submitting a review for our app, and sorry for the unwanted experience.
Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date.
I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.
Hi there,
This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/)
Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically.
Could you please consider to re-install our app and let us have a chance to support you with the highest priority?
We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon.
Regards,
Matthew
Ali Orders - AliExpress Dropship Support Team
When I push to the shop from this apps, In the website it shows out of stock although there is still hundreds of stock available. The staff is not helpful at all and told me to wait for 2 days again and again. If you read this, i hope you can finish the issue because this has affect many aspect of my business
Hi Robbie, thanks for your feedback which is really helpful for us to improve our app better in the future.
For the issue which is related to product our of stocks, you can simply override the link of your products again right under products image in Product list.
And we apologize for this inconvenience since our system hasn't been consistent few days ago, but it should be good now, you can simply reinstall our app again, and try, the stock should be update from now on.
Once again, we are so sorry for this situation which happened to your store.
no works, you cant process bundle and cant ask for refund
Hi Victor!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
For your concern about the bundle, as Zopi can help you import the products from sourcing platforms, it's suggested to work directly with suppliers to have the custom link for this request to upload to your store.
Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail.
We hope to hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team