Zopi ‑ AliExpress Dropshipping , 2 230 recensioner

Hi there,

Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused.

Related to your concern as following:

1. As you mentioned "support is not helpful", unfortunately we have not seen your conversation between our agent and you. Therefore, please tell us the agent`s name whom you have contact, so we will re-check with them.

2. "Ali order process is slow, takes long time to auto complete the address", you are talking about Auto fulfill orders, right? If yes, please share us how long does it take?

3. "And today the Ali app is dead and asking me to install the App, I'm done", as we have checked again, our app is still working fine, so you please elaborate your concern "Ali app is dead and asking me to install the App" and we can help you further.

Could you please re-install our app and let us have a chance to support you with the highest priority? We very much appreciate your business and hope that you will remain a valued customer.

I am looking forward to hearing from you soon.

Best Regards
Raymond

Dear Customer,

Here's Petey from FireApps Customer Support team, and thanks so much for your feedback.

Regarding to your concern, we well noted and really appreciate your idea.

I have already transferred your opinion to our Business Development team to consider about this function in future releases.

Rest assure, once it is available, you will be informed by email.

​Should you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Petey

Dear James,

Thanks for updating the review and I’m contacting you to learn more about your recent experiences with us and whether you are having any difficulties while setting up the app.

Your feedback will matter a lot to us as we are always looking for ways to improve our app and want to make your experience with our app as effortless as possible.

We did send you messages in the app. Hopefully, we can hear from you soon.

Kind Regards,
The Ali Orders team

Hi there,

This is Dane from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Dane
Ali Orders - AliExpress Dropship Support Team

Hi there,

I'm Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

As I have checked your account on our Shopify system, and see that you installed our app on November 12th, 2019, and then uninstalled our app on March 25th, 2020.

Please be advised that you have to uninstall our app, then the subscription will be canceled as well, and you won't be charged on next billing.

For more detail can be found here: https://help.fireapps.io/en/articles/2001251-how-to-cancel-quit-terminate-pause-fireapps-subscription

If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Raymond