Zopi: AliExpress Dropship, POD
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This app is very helpful. I am new to dropshipping and this app helps simplify it for me.
Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!
I would certainly recommend this app to others, even though I had an issue with my very first TikTok shop order processing . But thanks to Pauline, I got it all worked out. She was awesome! Stuck with me through all of the headache on my end and worked super hard to get the issue resolved. I appreciated her help very much!
I heavily recommend this app, especially due to their 24/7 support staff. I've had support from Jennie twice now and she is great, the staff help you problem solve any issues with screenshots, suggestions, and problem solving. They have saved me many hours of stress and frustrationl
Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.
I am writing to express my utmost appreciation for the exemplary service provided by the support team representatives- Mr.Leo of your company. Throughout my interactions with him, I have consistently experienced professionalism, efficiency, and a genuine commitment to resolving my inquiries.
Scarlett was a great help in sorting issues out with my app through fault of my own
great customer service
Thanks
good app so far and their support agent Vivian is a great help.
FYI
Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term.
I get "Cancel plan failed
Downgrade or cancel only at the end of the cycle: . Contact support for help."
My name is Daisy, Support Team Lead at Zopi. First of all, I want to sincerely apologize for the frustration and poor experience you've had.
After reviewing your case carefully, I completely understand your concerns — especially around the lack of live support, the confusion around cancellation, and the issues you experienced with product availability.
Regarding the out-of-stock issue:
I want to clarify that this was related to your shipping method settings on Shopify, not directly caused by Zopi. Our app synced product info as expected, but Shopify’s setup restricted shipping zones or rates, causing products to appear unavailable.
I absolutely agree that this should’ve been caught earlier, and I’m sorry our chatbot wasn’t able to provide clarity. Please note: the bot is designed to answer app-specific questions only and currently can’t diagnose Shopify-specific issues — but this is a gap we’re actively working on improving.
Regarding your subscription and refund:
You're right — your subscription was billed annually, and per our policy, annual plans can only be downgraded or canceled at the end of the billing cycle.
However, as an exception in your case because you haven't use any quota yet, I’ve gone ahead and approved a full refund of your payment, which is now being processed. The refund should reflect on your original payment method within the next 5–10 business days, depending on your bank.
We truly regret that your first impression of Zopi was not a positive one. Our goal is always to deliver value, save our users time, and support them — not cause additional stress. I’m genuinely sorry that we fell short here.
Of course, if you ever decide to give Zopi another try in the future, I’d be more than happy to personally assist you and ensure everything works smoothly.
Thank you again for your time — and once again, my sincere apologies for the inconvenience.
Warm regards,
Daisy
The app is complicated, but Ross from the support centre has been super helpful in guiding me through how to use both Zopi and Shopfiy effectively.