Zopi: AliExpress Dropship, POD
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Their customer service is great, especially ethan, who helped me a lot, if the problem can't be solved, turn on the manual service, they will help you until the problem is solved
Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order?
My online store is connected to the Zopi dropshipping app, but I'm unsure how the workflow operates, especially regarding shipping fees. Do I need to handle the shipping logistics myself and send the product on behalf of the customer, or will Zopi automate this for me?
I tried to place a test order myself, but I found the platform very complicated. It doesn't clearly explain the steps to follow, and I couldn't figure out how to get the product delivered.
This is very important because my store is connected to my YouTube channel, which has over 1 million subscribers. I want to avoid any problems with shipping or delivery. I should note that I do not have a physical store or a warehouse
Hi there,
Thank you for reaching out and sharing your concerns.
To clarify how Zopi works:
When a customer places an order on your Shopify store, Zopi automatically detects and fulfills the order.
- You do not need a warehouse, physical inventory, or to handle shipping yourself.
- Zopi places the order with the supplier, and the supplier ships the product directly to your customer, including customers in Canada.
- Tracking information is automatically updated in your Shopify order page once the supplier ships.
- Shipping fees are included during the supplier order — you don’t need to manage logistics manually.
We also noticed that you were able to successfully place an order, which means your setup is correct and you’re on the right track.
If you need further assistance or step-by-step guidance, our support team is always ready to help.
Best regards,
Zopi Support Team
Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!
This app doesn't sync correctly with tiktok shop. It's a nightmare!! also they keep charging you after you uninstall the app. Customer service don't resolve anything. Disappointed!!
Dear friend,
Thank you for sharing your feedback regarding your experience with the Zopi App. We sincerely apologize for any inconvenience you have encountered.
We understand your frustration regarding the lack of TikTok integration. Please be assured that our team is actively working on this feature and we aim to include it in our next update. We will notify you as soon as it becomes available.
Regarding your concerns about the refund policy, as a third-party application on Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify handles the billing when your subscription is activated.
To assist you further, we have reached out to you via email with detailed information and support regarding the payment and refund process.
We appreciate your understanding and patience. If you have any additional questions or need further assistance, please do not hesitate to contact us.
Best regards,
The Zopi Support Team
Excellent App makes everything easy and stress free, I've needed assistance a few times and the customer service at on the chat is excellent, Ross helped me today and Azelia in the past both excellent, help fix any problems and explain why it happened. excellent service
I've been using the app for 6 months now and it's been a total game changer. I would highly recommend it to anyone dropshipping on tiktok using aliexpress - a range of plans make it scalable and the use of AI features is also great.
There's been a few issues but the chat team have been so quick to sort out any issues and have happily done so.
I would certainly recommend this app to others, even though I had an issue with my very first TikTok shop order processing . But thanks to Pauline, I got it all worked out. She was awesome! Stuck with me through all of the headache on my end and worked super hard to get the issue resolved. I appreciated her help very much!
Hallo, ich hatte ein paar kleine Probleme mit den Einstellungen bei Zopi, also habe ich den Support kontaktiert via live Chat schaltet sich der Supporter (Rocy) hinzu und half mir wirklich spitze durch alle meiner Probleme er half mir gute Produkte zu finden und erklärte mir ganz in ruhe wie ich welche Einstellungen machen kann damit der Shop so Effizent wie möglich läuft.
Ich bin sehr zufrieden mit ihm und zögere nicht ein 2tes mal ihn zu kontaktieren.
Die app an sich ist gut gestaltet und man kann mit etwas hilfe vom support wirklich viel einstellen.
Grüße Hejfisch
Ross was great customer service. She went beyond fixing my issue to better understand other issues i was having with my store. Thank You Ross
The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!
Dear Stein.Kunst.Werk.,
Thank you for your feedback. We understand your concerns and apologize for any inconvenience this may have caused.
We've sent you an email to gather more information about the issues you mentioned. This will help us investigate further and find the best way to assist you. We look forward to hearing from you soon.
If you have any other questions, please feel free to reach out.
Lee Ly
Customer Service Team