Zopi: AliExpress Dropship, POD

Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order?

My online store is connected to the Zopi dropshipping app, but I'm unsure how the workflow operates, especially regarding shipping fees. Do I need to handle the shipping logistics myself and send the product on behalf of the customer, or will Zopi automate this for me?

I tried to place a test order myself, but I found the platform very complicated. It doesn't clearly explain the steps to follow, and I couldn't figure out how to get the product delivered.

This is very important because my store is connected to my YouTube channel, which has over 1 million subscribers. I want to avoid any problems with shipping or delivery. I should note that I do not have a physical store or a warehouse

Thank you Violette, you gave a very good experience , Showed me what to do and fixed my problem for me, Thank you so much

The app is very easy to use. I had the privilege to chat with Florid this morning. She was AWESOME. She has helped me many times.

Best customer service. Jennie helped me track my orders.

Variant images are not being imported properly. I contacted them a week ago and they recognized this issue but it is yet to be fixed.

She took her time to investigate and came back with helpful information and updated the item for me.

Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.

I was able to get help with answers to my questions. Customer Service was polite and professional.

So where do i start .......
Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !!

I was advised by shopify experts on a forum to avoid & this is why .....

The team has been proactive in helping me with my need. Great service and much patience! appreciate all your support!