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Zopi is overcharging yet providing any useful features. So I'm using this app for the past 1 year and its finally time I'm getting rid from it. It often fulfills the orders automatically through its own expensive suppliers and the tracking is just crap. Not even track a single item. It says merchant limit reached, although I've not seen eve a single tracking information.
I loaded 40 to 50 products that were suggested as good sellers and so I went to it adding my products. I found out that I needed to contact each company about their return policies so I started removing products as there would be no way for me to contact all these suppliers that Zopi had said were safe to use. So I uninstalled the app 1 day after I had installed in and then four days later I was charged a full month's charge for the app. I am still trying to reach the Zopi Support for help with a refund!
Dear My Store,
We are sorry to hear that you have encountered difficulties with our application. Thank you for taking the time to share your feedback. We understand how frustrating it can be to face such issues, and we sincerely apologize for the inconvenience.
Regarding the issue you mentioned, our support team has tried to contact you via your registered email address to assist you, but we have not yet received a response. We want to resolve this issue as quickly as possible and ensure everything works properly on your side.
Please kindly check your inbox (including spam/junk folders) or contact us directly at: support@zopi.io.
We are here to help and hope to hear from you very soon.
Best regards,
The Zopi Support Team
Since I upgraded im only having problems with the order fulfillment
Dear BALKANSHIELD,
We’re truly sorry to hear about your experience with our app, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to face issues, and we sincerely apologize for any inconvenience this has caused.
We acknowledge your concerns regarding order fulfillment difficulties. Regarding the specific issue you encountered, our support team has already reached out and will provide detailed assistance to resolve it as quickly as possible. Please know that our team will work to improve the app experience.
We greatly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us. We’re here to help.
We look forward to hearing from you soon.
Best regards,
Zopi Customer Support team
hankala löytää tuotteita, näyttää vain muutaman vaihtoehdon mitä haki ja sen jälkeen tulee ihan asiaan kuulumattomia tuotteita näkyviin. Ei pysty hakemaan esimerkiksi aliexpress myyjäkaupan nimellä. Ei pysty määrittämään eu alueen toimittajia. ei pysty määrittämään hakuun näyttämään hintaa suoraan omaan maahan tuontiin. ei pääse käymään saman kauppiaan sivuilla etsimässä muita tuotteita. todella hankala ja jäykkä sovellus. hinnat kalliimpia kuin tilaisi suoraan itselleen. jos haluaa peruuttaa tilauksen ei rahoja palauteta vaan joudut/pääset käyttämään sovellusta siihen asti kun olet maksanut.
Rakas ystävä
Pahoittelemme vilpittömästi kokemaasi haittaa.
Arvostamme suuresti asiakkaidemme näkemyksiä ja olemme sitoutuneet parantamaan palveluamme jatkuvasti.
Jotta voimme vastata kohtaamaasi haasteeseen tehokkaasti, tiimimme jäsen on ottanut yhteyttä saadakseen lisätietoja. Asiantuntijamme odottaa vastaustasi keskustellakseen kokemuksistasi ja selvittääkseen, kuinka voimme korjata asiat.
Kiitämme kärsivällisyydestäsi ja odotamme innolla, että pääsemme ratkaisemaan asian sinua tyydyttävällä tavalla.
Kiitos luottamuksestasi meitä kohtaan.
Ystävällisin terveisin,
Zopin tukitiimi.
STILL NOT WORKING! MY ORDERS ARE NOT SYNCED I am a Paying customer and running a business ali orders is not functioning properly! FIX ASAP I need proper communication with an agent please for i have been a customer since 2018 and i have over 20 sales i can not full fill due to ali orders not functioning right an no customer support help!!!!!!! I keep being asked for screenshot of issue yet nothing is getting fixed its been weeks!!!!!!!!!!!
Hi there,
Here's Jane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
In relation to your previous issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support.
Regards,
Jane
Ali Orders - AliExpress Dropship Support Team
No working.
No working.
No working.
No working.
Unreliable and also they lost my account details and they didnt accept I had 1 years account with them. All the job I had done lost and also the products connected with them.And this was to blackmail me to to start paying subscription for the app- DO NOT USE it will mess your shopify store
this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.
Can not set up shipping. The customer receieving mistakes during check out
Hi Anthony!
Thank you for submitting a review of our app! We value your feedback and want to address your concerns.
We understand that you received a notification on Shopify which caused some confusion and want to clarify that this notification was not generated by Zopi, but was due to certain settings on Shopify. Zopi is designed to help you import products from Aliexpress to your store and assist in fulfilling these orders with just a few clicks, without altering any settings on Shopify.
We did respond to your initial concern, but it seems you may not have received our response. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email.
We look forward to resolving this matter to your satisfaction.
Best regards,
The Zopi Support team
competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly