Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

評價 (2,440)

整體評分
4.8
各級評分數量
  • 90% 的評分為 5 顆星
  • 6% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2022年7月13日

absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app

Wooden Earth
英國
使用應用程式 3個月
2019年6月12日

DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO!
Changing over is terrible
The customer support have no idea what they are doing and the app is buggy

House of Dasein Kink Toys and Apparel
澳洲
使用應用程式 3個月
Zopi ⭐ 已回覆 2019年6月13日

Hi there,

Firstly, we apologize for this inconvenience may have caused to your store.

I am Ken from FireApps Ali Orders support team, and I did check your concern carefully.

Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it.

This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product.

Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it.

If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this.

In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated.

Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app.

Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app.

I hope this might be helpful for you.

Please send us a ticket to our app chat box if you need some more help.

Regards,
Ken.

2022年7月10日

even after you say there was a big update, its missing so much basic fucntionality making it unusable. 1. it is impossible to replace products without wiping out all of your product descriptions!!! this is madness, why dont you have a checkbox to not overite the description, do u think anyone can use this funtjon like this? 2. the graph on the homepage only shows revenue. this is 100% useless without also showing cost of product, how does anyone know the profit of their site? als you have this data, just add it. It is bizarre this app is launched while it works so badly.

Cheap Surf Gear
英國
使用應用程式 3個月
2019年9月21日

The worst app I have ever used. The support for the app is terrible. Orders I placed for my customer were sent to wrong address. I set the "shipping from origin" to USA, However, when my customer ordered, even though the order showed shipping from USA, it was shipping from China. Do not use this app.

ShopDeally
美國
使用應用程式 3個月
Zopi ⭐ 已回覆 2019年9月21日

Hi there,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.

Firstly, I did check from our chat system, and found that Petey provided explanation to you in a previous chat that our Ali Orders app can only help you fulfill the information on AliExpress (AE) -> order the item for you, then sync the information from AE to Ali Orders app (and your Shopify store as well). That means our Ali Orders app could not manage about the shipping matter. It belongs to your AE's supplier, and out of our support scope.

Besides, since you did re-install our app, please feel free to contact us if you have any further concerns on this.

Thank you for your understanding.

Regards,
Lynn

2023年6月19日

Waited for more than 5 hours for recieving the verification mail.. and contacted the help team many times with no reply

Filopa Store
埃及
使用應用程式 3個月
Zopi ⭐ 已回覆 2023年6月19日

Hi! This is Ryth from the Ali Orders team.

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Here at Ali Orders we always try our best to deliver the best experience possible for all of our customers. Hopefully, we will hear back from you so that we can offer the support that you deserve, along with some useful tips and knowledge for your dropshipping business.

Thank you for giving us a chance and we wish you all the best!

2018年12月21日

I tried to be patient because this app has potential.

Common and frequent problems:

- Product import issues: some import with $0 pricing, have fun with the clients buying one item for $20 and 47 other items for $0.
- App doesn't update Shopify with tracking numbers automatically. Have fun with 500% more emails from clients asking for an update on tracking information.
- Some orders are completely missed, you won't noticed until you review the orders manually or the client complaints. Have fun knowing you lost money instead of making money, two weeks later.
- If you have oberlo installed forget about it, it will load all the products and orders from oberlo even though you have no ability to do anything with those orders from the aliorder's dashboard, what's the point of this? who is the genius who came up with this idea? But to make things interesting some orders do overlap so for the fun of it I have to double check every single AliOrder orders with Oberlo to make sure there's no overlap and I do not end up shipping out two orders to the same client.

It seems like the Ali Orders app orders is more concerned with trying to steal Oberlo clients to their platform than providing a working product that caters to their client needs.

I do see them trying to improve the app and make improvements but in my opinion they should have not launched the app if the basic functionalities don't work.

Cozzoo
美國
使用應用程式 2個月
編輯時間:2022年4月18日

Unfortunately, the product cannot be transferred from the category page of the application. I have not been able to transfer products for more than 1 week

REXGOLL
美國
使用應用程式 2個月
Zopi ⭐ 已回覆 2022年3月22日

Hi CHILMI,

Here's Brian and we sincerely apologize for the inconvenience caused.

First of all, we're so sorry for late response. Secondly, the error when pushing your products from our app to Shopify, it's because of synchronization system between Ali Order and Shopify, I have seen it's now working fine.

You are having an active chat with my colleague, please let them know if you need further support.

Regards,
Brian
Ali Orders - AliExpress Dropship Support Team

2023年10月26日

Can't actually add products to store without overpaying. Free plan is useless

Fluzzies
美國
使用應用程式 2個月
Zopi ⭐ 已回覆 2023年10月30日

Hi! Thank you for your review!

We appreciate your feedback on our Free subscription plan. We understand that it may not be the right fit for everyone, but we believe that it offers a good value for those who are looking for a basic set of features.

We're always working on improving our app, and we're always looking for ways to make our Free subscription plan more useful. If you have any suggestions for how we can improve, please do let us know as one of our representatives has reached out to you.

Thank you so much for your time!
The Zopi team

編輯時間:2023年6月19日

Customer service would not refund anything. saying there policy restricts it. only had the app for 3 hours and there are no UPC or GTIN information provided to attach to platforms. no products purchased or sold.

The I.T. spot
美國
使用應用程式 大約2個月
2023年11月11日

billed for no reason

Ft.Brandz
澳洲
使用應用程式 2天
Zopi ⭐ 已回覆 2023年11月12日

Hi!

Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.

Please allow me to explain your concern, if I may. I would like to clarify that we are a third-party application of Shopify. This means that all payments for your subscription are processed through Shopify directly. As a result, Shopify is responsible for charging the full amount on your account when the subscription is activated.

Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to explain your concern in more detail.

Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Best regards,
The Zopi Support team