Ali Orders AliExpress Dropship , 1,531 則評價
hi my alidropship account wont link with aliexpress when ever i press "link to aliexpress" and then press authorize it keeps going to "Error Code: param-url.domain.not.match" with a authorization failed, how do i solve this
Hi Tanner,
This is Marry and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, it's a known issue. For making it clear, AliExpress has made change recently and this affects our app as well, also this issue is related to AliExpress code, so we need more time to check, once it's done I will let you know soonest. Meanwhile you can import or fulfill your order normally because this issue is not affecting anything on these main functions
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Marry
Ali Orders - AliExpress Dropship Support Team
Unfortunately, the product cannot be transferred from the category page of the application. I have not been able to transfer products for more than 1 week
Hi CHILMI,
Here's Brian and we sincerely apologize for the inconvenience caused.
First of all, we're so sorry for late response. Secondly, the error when pushing your products from our app to Shopify, it's because of synchronization system between Ali Order and Shopify, I have seen it's now working fine.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Brian
Ali Orders - AliExpress Dropship Support Team
这是我用过最差的插件！！！！！！！！！跳转非常慢不说，地址全部给我下单下错了 ，浪费了我一个下午的时间去重新下单，以此警示各位同行避雷！！！！！！！！！！用oberlo难道不香吗？？？？？？？？？？！
Hi Stacy,
Here`s Fiona from Fireapps Customer Support Team of Ali Orders and we are deeply sorry for this inconvenience caused.
In relations to your concerns including plugin and the wrong address on your orders, you please elaborate it so that we can check and help you further. Also I have seen that my colleague has send you follow-up emails, please let me know for further support.
Looking forward to hearing from you soon.
Best Regards
Fiona
Please don't install it ever, Extension not working at all, ali order shop is very pathetic very slow, not recommended to download.
Hi Chicwitt,
Here's Jesse from Ali Orders - AliExpress Dropship Support Team and we are deeply sorry for this inconvenience causing to your experience.
With your concern about the extension does not work, you could please let me know you can't import product from Aliexpress to your store or get what issue with the extension then we could check and give you better advice.
Please kindly try to remove current extension then add it again. Then check it to see if it works again or not.
https://support.fireapps.io/en/article/how-to-install-ali-orders-chrome-extension-n0vwb1/
We have seen that my colleague has sent you follow-emails, please let them know if you need further help.
Regards,
Jesse
Ali Orders - AliExpress Dropship Support Team
I’ve used this app Auto order does not work with this app when products are shipping to Uk with the issue about province They keep telling me issue is ali express when it’s there app but other softwares auto order works fine to ship to Uk via ali express The solution is your software needs to put other on province tab on ali express website and the seller will use postcode and address to ship products it’s simple as that
Hi there,
Here's Daria from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.
Regarding to your concern, because AliExpress has made some updates in relation to auto fulfill orders , so our app cannot get the section as province to fulfill your orders, our Dev team is finding the root cause and try to update to fix the issue as soon as possible.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Daria
Ali Orders - AliExpress Dropship Support Team
没有同步订单，而且网页非常卡。没有一点点体验，所以我弃了，换别的应用去了。不太明明白为什么非要写满一百字，非常恶心。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Hi there,
Here's Stella from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.
In relation to your issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Besides that, you please explain your issue as "the webpage was very stuck" in details, so we can help you further.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Stella
Ali Orders - AliExpress Dropship Support Team
STILL NOT WORKING! MY ORDERS ARE NOT SYNCED I am a Paying customer and running a business ali orders is not functioning properly! FIX ASAP I need proper communication with an agent please for i have been a customer since 2018 and i have over 20 sales i can not full fill due to ali orders not functioning right an no customer support help!!!!!!! I keep being asked for screenshot of issue yet nothing is getting fixed its been weeks!!!!!!!!!!!
Hi there,
Here's Jane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
In relation to your previous issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support.
Regards,
Jane
Ali Orders - AliExpress Dropship Support Team
said free service yet they charged me and said this is limited to 7 days only . my lawyers said this is totally misleading they stole over $100.00 off me now Shopify ask them for a refund they refused to reply was not until i cc my lawyer did they reply ALI ORDERS IS A SCAM they dont push all your orders then when you complain they send you a link never explain or say its problem they are working on it but never fix the issue.. don't trust !!! FREE
Free
Import AliExpress products in 1-click Auto fulfill orders in 1-click Auto-update product stock and price Auto-select price for new products so they don't have free plan this is misleading!! they even have on there app FREE -7 DAY TRAIL again not clear . -----------------------------------------------------------------------------------------------
PREMIUM
$19/month
Everything in Free plan Bulk import products Bulk fulfill orders Merge products to push sales Solve AliExpress Captcha Affiliate API and lets now be honest with all your lies should we ann >>> ok cool pasing my complaints app not working again today same thing same response >> see all the colours are not important with the photos this will cost me so much time so what am I paying for this has been so much drama you keep sending to so team that never fix it never reply so please don't respond with the same thing bet you do. FireApps - Premium Apps for Shopify Stores sent Today at 17:29
i've forwarded all concerns to our dev team to check and will give you an answer asap.
You sent Today at 17:30
asap FireApps - Premium Apps for Shopify Stores sent Today at 17:30
please keep patience, we're checking it for you and put it on the highest priority as you can see again what am i PAYING FOR ? SCAM!! THEY STOLE MONEY BECAUSE THEY NEVER OFFERED OR GIVEN ME THE SERVICE I PAID THIS IS WHY I AM TAKING THEM TO COURT !!! THEY REFUSE TO DO THE RIGHT THING MY LAWYERS ARE NOW on top of this shopify have asked them to refund me they refused to reply until i said i was going to sue them!! i will past that email shopify sent me saying they will try again ... so don't believe fireapps fake lies!!! Updated what they said blackmail much and Shopify said they never contacted them 4th January 2021
Hi Andrew, We're sorry for all inconveniences that caused to you. As per check, I see that you have uninstalled the app and left a negative reviews on shopify. Once again, we deeply apologize for all unfortunate experiences Could you please give us a favor to remove that negative review on shopify and give us one chance supporting you? After discussion with our team and manager, we decide to contact Shopify and will refund for your latest app billing as our truly apology. Please consider and let us know your decision if you accept our apology and remove that reviews
Hi there,
I'm Anna from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
There are two main issues as following:
1. App charges issue, we are now offering two plans including Free and Premium plan with 7 trial day. As I have checked your account on Shopify partner and seen that you chose your Ali Order paid plan with 19.0 on August 29th 2020 and until Dec 12th 2020, you uninstalled our app (https://prnt.sc/wdflzw). From the time when you approved charge for paid plan with 19.0 on August 29th 2020, you have spent two billing on September and October. In conclusion, there was no double charge.
2. Deleted products issue, because of synchronization system, the error sometimes happens, as we have checked your case and seen that you are having an active chat with my colleague and they are fixing your issue as soon as possible, please let us know if you need further help.
Best Regards
Anna
Ali Orders - AliExpress Dropship Support Team
Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.
Hi there,
This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/)
Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically.
Could you please consider to re-install our app and let us have a chance to support you with the highest priority?
We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon.
Regards,
Matthew
Ali Orders - AliExpress Dropship Support Team
Not working, support is not helpful, really waste of time. Compare with Oberlo, Ali order process is slow, takes long time to auto complete the address. And today the Ali app is dead and asking me to install the App, I'm done.
Hi there,
Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused.
Related to your concern as following:
1. As you mentioned "support is not helpful", unfortunately we have not seen your conversation between our agent and you. Therefore, please tell us the agent`s name whom you have contact, so we will re-check with them.
2. "Ali order process is slow, takes long time to auto complete the address", you are talking about Auto fulfill orders, right? If yes, please share us how long does it take?
3. "And today the Ali app is dead and asking me to install the App, I'm done", as we have checked again, our app is still working fine, so you please elaborate your concern "Ali app is dead and asking me to install the App" and we can help you further.
Could you please re-install our app and let us have a chance to support you with the highest priority? We very much appreciate your business and hope that you will remain a valued customer.
I am looking forward to hearing from you soon.
Best Regards
Raymond